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FerozKamalForum
Participant
April 11, 2017
Question

Webdav shared review not working after installing adobe acrobat pro DC

  • April 11, 2017
  • 1 reply
  • 1517 views

I was using Adobe Acrobat 9 and my shared reviews where working fine with WebDav server. Two days before i installed the new acrobat pro DC version with update 2015.023.20070 my shared review is not working. I cannot able to connect my webdav server when creating new shared review pdf. My iis logs is telling.

2017-04-11 16:24:36 <our server> PROPFIND /docs/com.adobe.acrobat.webdav.writeability.txt - 80 - 12.159.252.170 Mozilla/3.0+(compatible;+Acrobat+Annots+17.9.20044+) - 404 0 2 15

2017-04-11 16:29:10 <our server>PUT /TestWebDav/com.adobe.acrobat.webdav.writeability.txt - 80 - 76.92.166.64 Mozilla/3.0+(compatible;+Acrobat+Annots+8.0) - 401 0 5 218

Please help on this.

Thanks

Feroz

This topic has been closed for replies.

1 reply

A
Adobe Employee
arvindy
Adobe Employee
April 12, 2017

Hi FerozKamalForum,

Could you please try to login on your WebDAV server from any web browser to check if the server is up and running.

If the server is accessible from browser, kindly update your application to the latest version form Help>Check for Updates and let us know your version after update. Also share system info Win/Mac and error snapshot for Adobe Acrobat while initiating shared review.

Regards,

Arvind

F
FerozKamalForumAuthor
Participant
April 12, 2017

Hi Arvind,

Thanks for your support. I have already tried weddav server in other browsers its working fine. I have attached the screen shots of error for your reference as well as latest version names. Also please let us know does the new Pro DC requires any authentication as must in webDav server?.

Thanks

Feroz

A
Adobe Employee
arvindy
Adobe Employee
April 12, 2017

Hi FerozKamalForum,

Thanks for the update.

Yes,  Pro DC requires authentication until you kill the process "Adobe Collaboration Synchronizer" and delete a registry entry "CredentialsV4" under HKCU.

Could you please try the steps-

  -Kill the process "Adobe Collaboration Synchronizer" from Task Manager

  -Delete the registry entry "CredentialsV4" if present at [HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Synchronizer\DC\CredentialsV4] , ignore if not present.

Now try the workflow. Kindly let us know how it goes.

Regards,

Arvind

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