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Tom3288326322gj
Inspiring
Jul 15, 2025 4:33 PM UTC
Question

Webform Times Out for 1 person out of 60.

I turned our childcare center's registration packet into a Webform. 60 people successfully completed it. One person says it times out on her. One. She's tried her phone and her laptop. I asked how long it took her and she said 20-30 minutes (which is ridiculously long given the form). I've searched the forum and the only solution I could find was extending the timeout setting that I can't find in our level of subscription (we do not have Enterprise). 

 

Is there a way I can troubleshoot this for her? Do I just need to give this one person a paper/pencil copy and give up?

3 replies

Meenakshi_Negi
Meenakshi_Negi
Legend
Jul 15, 2025 4:56 PM UTC

Hi Tom3288326322gj,

 

Thank you for reaching out.

 

We checked your account and see that you have an Acrobat Sign individual service plan. The settings are not available for your account. 

You may refer to the following help document for more information on the Web form: https://adobe.ly/3Uipc6g. 

 

Feel free to let us know if you have any questions.

 

Thanks,

Meenakshi

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Tom3288326322gjAuthor
Inspiring
Jul 15, 2025 5:45 PM UTC

Thank you. I followed the link you shared. I do not see "Global Settings" anywhere in my account. Is that a setting my subscription does or does not have access to? If so, can you please direct me where to find it?

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Souvik Sadhu
Souvik Sadhu
Legend
Jul 17, 2025 12:36 AM UTC

Hi @Tom3288326322gj,

 

As Meenakshi mentioned above, the settings are available for team admins with business/enterprise-level access. 

 

"Global Settings" is not available for individual user accounts.


Regards,
Souvik.

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