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fcloyes5869
fcloyes5869
Participant
July 26, 2023
Question

Weird image issue.

  • July 26, 2023
  • 1 reply
  • 626 views

I've attached a file to this post. In the lower right corner is a logo for the company of this artwork. When I bring it into a Workflow, it disappears. When I go to Wireframe mode in Pitstop, it doesn't change. I can't click on it like other images, or even grab it with the selection tool. I'm thinking it was copied and pasted into the Indesign document used to create it. Can i get a technical confirmatiob on what's wrong witht this, to tell my customer?

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    1 reply

    Amal.
    Amal.
    Legend
    July 27, 2023

    Hi @fcloyes5869 

     

    Hope you are doing well and thanks for reaching out.

     

    Would you mind sharing a small video recording of the steps you are doing and the issue you are experiencing? I tried to open the PDF file that you have attached and was able to select and move the logo in the lower right corner.

     

    Also, please make sure you have the application updated to the recent version 23.03.20244. Go to Help > Check for updates and reboot the computer once.

     

    Regards

    Amal

     

    fcloyes5869
    fcloyes5869Author
    Participant
    July 27, 2023

    I do have the latest version of the Application.  Are you clicking on it and moving it around with the Acrobat Arrow Tool? I can do that as well. I had mentioned in my post that I cannot select it with the Pitstop Tool. Try right clicking on the logo with the Acrobat arrow and see if you have a choice for editing. It dosen't give me that choice. I'm trying to tell the sutomer why that logo dissapprared during digital printing. I feel like it was copy and pasted into InDesign. 

    Luke Jennings3
    Community Expert
    Luke Jennings3Community Expert
    Community Expert
    July 27, 2023

    The triangle at the bottom right is Pantone 533C (a spot color) and the logo is an rgb image, if you are not printing in a spot color, the triangle should have been converted to cmyk or rgb, the logo should have been a white (not-overprinting) vector object for best quality. The digital press probably printed a solid cmyk equivalent of the spot color, causing the white logo to disappear.

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