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August 18, 2017
Question

Weird Issue with Adobe Acrobat 9, X, XI Adobe PDF Printer with Windows 10

  • August 18, 2017
  • 1 reply
  • 392 views

At my workplace we have a database that runs in Access Runtime 2007. In the program there is an area that prints a form to a pdf. On Windows 7 and 10 we have the Adobe PDF printer setup to not view the pdf after creation and to save to a default location instead of prompting for a filename. On Windows 7 this works fine and we have no issue, but on Windows 10 the Printer Preferences and Printer Defaults are set to the above settings. However when the Access Runtime creates the pdf, we are prompted for a save location and the pdf is opened after creation. I have some pictures on the issue. I have now found that when I go to the printer queue for the Adobe PDF printer in Windows 10, the document properties show that the options to prompt for filename/save location and view pdf after creation. Please let me know if anything is not clear.

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1 reply

try67
Community Expert
Community Expert
August 18, 2017

Do you have all of these versions installed at the same time? That's a recipe for problems... Also, Acrobat 9 and X are not compatible with Windows 10, so even more so.

August 18, 2017

No, I do not have them installed at the same time. I have just tried with all of them and have the same issue. Not compatible but they do work besides this one hiccup.

Legend
August 19, 2017

Is this access app "normal" interactive software, run by the user double clicking to run it?