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Known Participant
September 16, 2019
Question

What has happened to this forum?

  • September 16, 2019
  • 4 replies
  • 1842 views

This may not be the right place to ask but I'm sure someone will move it if not.

 

Firstly, why is when I go to the main Acrobat menu, the posts are sorted by 'relevance'. Relevance to what and to who? Not me..... If I change it to 'Latest', it doesn't hold that setting and keeps changing it back.

 

Secondly, what have Adobe done to this forum? Since it changed last week, no posts seem to be getting answered. What have you done to all the wonderfuly helpful people who used to give their time to help newbies like me? I'm seeing psots from days ago that haven't had one reply and that would not have been the case prior to whatever update has been done.

 

Unless I've missed something, this is a pretty poor show

    This topic has been closed for replies.

    4 replies

    moyco
    Inspiring
    September 19, 2019

    Not only that but now when I do a Google search and come up with the topic I want, the link takes me to the main forum/community page instead of the actual topic in the forum. I've wasted so much time today just trying to get to the page with the question I'm ready to just chuck the entire forum thing (and I lived on the Captivate and Acrobat forums...) So sad.

    Bevi Chagnon - PubCom.com
    Legend
    September 29, 2019
    I'd like to be able to view a summary/list of all posts, not just the ones Adobe has flagged for me. The new forum software makes it very difficult to skim topics. Actually, it's useless for that.
    |    Bevi Chagnon   |  Designer, Trainer, & Technologist for Accessible Documents ||    PubCom |    Classes & Books for Accessible InDesign, PDFs & MS Office |
    jlehaneAuthor
    Known Participant
    September 16, 2019

    If you click on the blue reply button under the original post, you get a proper reply box. That daft single line thing seems to be for one line replies ... and as you found out, don’t press return expecting to go to a new line cos it doesn’t do that!

    Bevi Chagnon - PubCom.com
    Legend
    September 16, 2019

    <Quote>What have you done to all the wonderfuly helpful people who used to give their time to help newbies like me? </Quote>

     

    We'll we're still here.

    But it's very difficult to filter through the posts to find the ones I can answer. My inbox is a mess with hundreds of posts on all the topics and programs I cover. And all posts are jumbled together.

     

    Plus, my email software shows the first sentence of the post/reply, not the subject. Again, difficult to figure out if that's someone's post that I've helped with before, or is it something entirely new.

     

    For all these reasons, I'm not able to answer as many questions as before.

     

    We're all volunteers (except for the Adobe staff), so I catch the forums for a few minutes throughout the day when I have 10-15 minutes to spare. But right now, my 15 minutes is spent trying to figure out just what is in my inbox!

     

    This is a very disappointing roll-out of the forums technology.

    |&nbsp;&nbsp;&nbsp;&nbsp;Bevi Chagnon &nbsp;&nbsp;|&nbsp;&nbsp;Designer, Trainer, &amp; Technologist for Accessible Documents ||&nbsp;&nbsp;&nbsp;&nbsp;PubCom |&nbsp;&nbsp;&nbsp;&nbsp;Classes &amp; Books for Accessible InDesign, PDFs &amp; MS Office |
    Inspiring
    September 16, 2019

    Absolutely. I'm glad to see a more senior poster making these comments as I feel I may soon wear out my welcome lol. I had posted like a 10-point list under the Acrobat "Welcome" top post. Well, I would have but replies don't allow for formatting, unless you post THEN edit! And each return (even soft returns!) simply submits the reply. So my bullet list became literally several individual replies with absolutely no order to them. For simple chatting, this is fine. But to troubleshoot and converse with any detail it is so far impossible and not worth my time to even ask for help knowing that it will then be swallowed by the forum list. le sigh. And I get notifications for the posts I make myself! So weird....

    Bevi Chagnon - PubCom.com
    Legend
    September 16, 2019

    OMG, this mini writing window sucks!

    Especially time-consuming and a royal PITA:

    • You can't format your text.
    • Enter key submits the post.
    • You have to come back and select Options/Edit in order to correct the mess the mini writing window created.

     

    In case anyone is wondering, here's a screen capture of my reply. One good thing about the new format, "This sucks" will be in the subject line of everyone who receives the post.

     

     

    |&nbsp;&nbsp;&nbsp;&nbsp;Bevi Chagnon &nbsp;&nbsp;|&nbsp;&nbsp;Designer, Trainer, &amp; Technologist for Accessible Documents ||&nbsp;&nbsp;&nbsp;&nbsp;PubCom |&nbsp;&nbsp;&nbsp;&nbsp;Classes &amp; Books for Accessible InDesign, PDFs &amp; MS Office |
    Inspiring
    September 16, 2019

    I agree. I find it much more difficult to find posts to respond to in my field of knowledge. Every Acrobat topic has literally be consolidated into one forum. Granted we do have the "Topics" to help filter, but if posters are unaware of how to apply them to their posts then good luck finding it again. Too, Topic filters only seem to stick with one search. Moving back to the main thread to read the next post puts me back in the consolidated list.

     

    Very frustrating indeed. Change is one thing, but I struggle to see how this makes posting, search, or replying more efficient. The opposite, actually.

    NicShaydes
    Known Participant
    September 16, 2019
    If you're talking about what happened just this past week yes I'm very confused. I just joined the Forum a couple days ago and it was formatted differently and then a few days later I got very confused cuz I thought somehow I had stumbled into some other forum.
    Inspiring
    September 16, 2019
    Yeah, it's the same one. As far as I can tell, at least. Just be sure to include the "Topic" types when you make a new thread asking your question. You can faintly see them just below your post comment frame if you are starting a new one. That will at least associate your question with some formal topic. This should help other users that can help with your issue at least filter your post out from all the others. Hopefully.