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PeterFacey
Inspiring
September 17, 2014
Question

What is AdobeGCClient.exe

  • September 17, 2014
  • 4 replies
  • 23019 views

The update on Sept 16th seems to have introduced this progam, which tries to interfere with F-Secure antivirus.

What is this program, and its associated .dll, and why is it interacting with F-Secure?

If Adobe is going to do this kind of thing, why the heck doesn't it at least warn people in the release notes?

This topic has been closed for replies.

4 replies

N
ncrandyb
Participant
November 29, 2015

I am also getting this error on boot up.  Very annoying!!  Adobe...please help.

JBCM Media Production
JBCM Media Production
Participating Frequently
October 8, 2015

I'm getting the error on boot up (Win 8.1) and when I open Adobe applications

E
Enchanting_Coast15A7
Participant
October 7, 2015

I'm having the same problem when starting up my computer on windows 10, but i only had 1 notification ( AdobeGCClient.exe - System Error)

I had never had this problem before and now its starting to get annoying. How do I fix it?

AbhigyanModi
Community Manager
AbhigyanModiCommunity Manager
Community Manager
September 17, 2014

The executable is not supposed to interfere to interfere with any antivirus. Can you elaborate on the problem you are seeing?

    P
    PeterFaceyAuthor
    Inspiring
    September 17, 2014

    During the update of Acrobat/Acrobat Reader yesterday (16th Sept) I had several (about 5) pop-up message from F-Secure AntiVirus saying that this exe was trying to interfere with a target program which was one of the F-Secure programs. Unfortunately, I didn't capture the exact message, but simply told F-Secure to block the program. The update continued normally. F-Secure indicated that it didn't know about AdobeGCClient.exe .

    I assume this program is trying to verify if my Acrobat is genuine (GC = genuine check???)?

    F-Secure ought to log what it has done but I'm not sure where. I had a look at *.log in C:\Program Data\F-Secure and found this (not terribly helpful):-

    TOTAL: 3 matches in 2 files (235 other files without matches are not listed)
    2 matches in     C:\ProgramData\F-Secure\Logs\ComputerSecurity\FSGUI\flyer.dll.log
    266  2014-09-16 20:41:37.974 [11d8.1acc] I: Trying to query Hydra hint on c:\program files (x86)\adobe\acrobat 10.0\acrobat\gc\adobegcclient.exe from hive
    278  2014-09-16 20:41:38.001 [11d8.1acc] I: Failed to get Hydra hint on c:\program files (x86)\adobe\acrobat 10.0\acrobat\gc\adobegcclient.exe from hive
    1 match in C:\ProgramData\F-Secure\Logs\ComputerSecurity\ULFW\fs_ulfw_plugin.log
    548  2014-09-16 20:44:19.481 [09e0.13a0] .W: SendQueryToHips: Long response time from HIPS: 161726 ms (result=0, query was '{ "dir": "out", "pid": 6200, "uid": 0, "snr": 5308, "ip": "36584ba6", "port": 443, "ipver": "v4", "locip": "c0a80002", "locport": 57135, "tprot": 6, "ppath": "\\device\\harddiskvolume2\\program files (x86)\\adobe\\acrobat 10.0\\acrobat\\gc\\adobegcclient.exe", "scan": { "st": "allow" }, "ppath_h": "4abbc41579a77879032674e7964a3c96e2c57e9e", "msgid_hips": "ulfw_ac" }')


    If it happens again, perhaps on next Acrobat update, I'll capture more info.

    AbhigyanModi
    Community Manager
    AbhigyanModiCommunity Manager
    Community Manager
    September 17, 2014

    Thanks. Some virus scanners warn for any new executable that isn't already in their databases. Hopefully, this should go away by itself. Let us know if you see this again.

    Meanwhile, we are testing with FSecure scanner and will work with them if needed.

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