What is Assertation failed

Forum|Forum|4 years ago
September 30, 2021
6 replies
4178 views

What is and how to fix the following in Acrobat DC error: Assertation failed in file D:\B|T\Pulgins\Preflight\src_pdftoolbox\pdflnspektorGUI\_IMP\PreflighResultDlg.ccp,line#62””false”

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Correct answer Meenakshi_Negi

Hi Reidg,

Thank you for reaching out and sorry about the trouble.

Could you please let us know about the workflow you use that results in the error message?

Share the screenshot of the message that you recieve.

Share the application and OS version currently in use.

Thanks,

Meenakshi

S

Stab2k

Inspiring

I have the same problem. I've had it on my older computer for years, now I've switched to an all-new workstation with clean installs and I still get the same error.

I have the latest versions of Acrobat and I'm on Windows 11. It's a workstaion from 2022 with plenty of memory.

reidg18781960Author

Participating Frequently

I could not find an explanation for this from Adobe or by searching online.
I found nothing that identified how to keep it from occurring.

Out of curiosity and desperation. I moved all working files out of Adobe
acrobat. This resulted in the error message and problem going away. So
apparently, if you keep a large number of files in adobe acrobat at some
point, they result in the "not enough memory" error and will keep some
functions from working correctly. Again, it would seem reasonable that
Adobe would have known this and had some note somewhere that keeping x
size of files in acrobat would cause this issue. Or the answer was evident
to everyone but me.

allenzuk

Participant

Hi -- I'm having a similar problem -- been using Acrobat Pro for years with no problems until a recent update to Windows 11. Can you please explain what you did above? I've cleared the recent files list, which didn't help, but that doesn't sound like what you've done here.