What is this payment for?

Forum|Forum|5 months ago
October 7, 2025
2 replies
275 views

I have just tried the 7 days trial for acrobat to see if it really fit with my demand. But after like 3 hours from the subcription my Visa card got a 25$ fee from the site? I am just a college student so every cent is valuable to me. Can anyone help me with this problem? And also can i get the money back? Thanks.

Correct answer try67

Thank you for the help. I would love to contact with Adobe for this issue but i cant seem to find anyway to do so. May i trouble you to help me with this request?

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Syra antuerpia

Participant

@adobe why am I charge for something I cancelled and have not at all used!?! AI assistance charge for what!? Somebody refund me

try67

Community Expert

You haven't been charged. It says you will be on the 14th, if you don't cancel your trial in time, in which case it will convert to a paid subscription automatically. To cancel, use this link: http://helpx.adobe.com/x-productkb/policy-pricing/cancel-subscription-acrobat-online-services.html

A

anh_0664Author

Participant

I dont understand about the havent been charged. The money has already been withdrawn from my account today when i apply for the trial. When i saw that happen i canceled all of the subcription but still. Will i get a refund, and when will it happen? I saw a lot of posts in this website saying that they havent recevied their refund yet so that concerns me a lot. Thank you.

try67

Community Expert

In that case you should get a refund, but contact Adobe directly for help with such issues. This is (mostly) a user-to-user forum.

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