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凌
凌昊陈2164140
Participant
September 26, 2019
Answered

What is this strange box near my mouse cursor? How to remove it?

  • September 26, 2019
  • 2 replies
  • 18185 views

I'm using Acrobat Pro DC 2019 on macos.

    This topic has been closed for replies.
    Correct answer Amal.

    Hi There,

     

    Thanks for reaching out. As described above you want to remove the box near the mouse cursor, correct?

     

    This appears when you select the select tool form Adobe Acrobat/Reader. It is a design behavior and there isn't much that can be done in this situation. 

     

    You may use the Adobe wish form to file a feature request with the product team - https://www.adobe.com/products/wishform.html

     

    Regards

    Amal

    2 replies

    D
    David25095455099f
    Participating Frequently
    July 2, 2022

    Hey, I'm having the same issue. Do you manage to get it off? 
    According to Amal is a "feature" that shows once you click on the "select tool", but it's not true. I just select the same tool on another computer and the cursor doesn't have the gray box.

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      July 4, 2022

      Hi there

       

      Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20142 installed. Go to Help > Check for updates and reboot the computer once.

       

      Thanks

      Amal

        D
        David25095455099f
        Participating Frequently
        July 10, 2022

        There you go.
        At this point, the only thing I haven't try is a fresh install.

         

        Amal.
        Community Manager
        Amal.Community ManagerCorrect answer
        Community Manager
        September 26, 2019

        Hi There,

         

        Thanks for reaching out. As described above you want to remove the box near the mouse cursor, correct?

         

        This appears when you select the select tool form Adobe Acrobat/Reader. It is a design behavior and there isn't much that can be done in this situation. 

         

        You may use the Adobe wish form to file a feature request with the product team - https://www.adobe.com/products/wishform.html

         

        Regards

        Amal

          凌
          凌昊陈2164140Author
          Participant
          September 27, 2019
          Thanks for your response. I thought it was a bug, but it turns out to be a feature. I can only accept it although it seems not to be that beautiful.
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