When I attach a pdf to an email in Outlook, a large PDF icon appears right next to the text (usually the greeting) in the body of the email. It used to be a smaller, more condensed version that ran along the top of the email. How to fix?.

Forum|Forum|26 days ago
July 24, 2026
5 replies
50 views

Correct answer Dave Creamer of IDEAS

Make sure your email is in HTML format and not RTF.

Dave Creamer of IDEAS

Correct answer

Community Expert

Make sure your email is in HTML format and not RTF.

David Creamer: Community Expert (ACI and ACE 1995-2023)

Dave Creamer of IDEAS

Community Expert

Mac or Windows? I find this happens on my Mac. Usually, Windows will always attach.

David Creamer: Community Expert (ACI and ACE 1995-2023)

Y

YadooAuthor

Participant

It’s Windows. Never had the problem before.

D

DFWTechGuy

Participating Frequently

That usually happens if Outlook is inserting the PDF inline instead of as a regular attachment. Try attaching the file using Attach File rather than dragging it into the email. If it only started recently, it may also be due to a recent Outlook or Adobe update. Restarting Outlook and checking for updates is worth a try too.

Y

YadooAuthor

Participant

I always use the Attach File. Never drag and drop. If it was an Outlook update, then it would be a known issue, correct? I do close and open my Outlook email box at least once a day because sometimes it can be a bit temperamental if I don’t. I did recently have to uninstall Adobe and reinstall but that should have given the most current version. So if it worked before and doesn’t work now, oh I have a headache!!!

Thanks for trying to help.

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