When I attach a pdf to an email in Outlook, a large PDF icon appears right next to the text (usually the greeting) in the body of the email. It used to be a smaller, more condensed version that ran along the top of the email. How to fix?.

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Dave Creamer of IDEASCorrect answer

Community Expert

Make sure your email is in HTML format and not RTF.

David Creamer: Community Expert (ACI and ACE 1995-2023)

Dave Creamer of IDEAS

Correct answer

Community Expert

Make sure your email is in HTML format and not RTF.

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David Creamer: Community Expert (ACI and ACE 1995-2023)

Dave Creamer of IDEAS

Community Expert

Mac or Windows? I find this happens on my Mac. Usually, Windows will always attach.

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David Creamer: Community Expert (ACI and ACE 1995-2023)

Y

YadooAuthor

Participant

It’s Windows. Never had the problem before.

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D

DFWTechGuy

Participating Frequently

That usually happens if Outlook is inserting the PDF inline instead of as a regular attachment. Try attaching the file using Attach File rather than dragging it into the email. If it only started recently, it may also be due to a recent Outlook or Adobe update. Restarting Outlook and checking for updates is worth a try too.

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Y

YadooAuthor

Participant

I always use the Attach File. Never drag and drop. If it was an Outlook update, then it would be a known issue, correct? I do close and open my Outlook email box at least once a day because sometimes it can be a bit temperamental if I don’t. I did recently have to uninstall Adobe and reinstall but that should have given the most current version. So if it worked before and doesn’t work now, oh I have a headache!!!

Thanks for trying to help.

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