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davidr2735168
Participant
August 18, 2017
Question

When I go to “File” then “Save As” I just get a blank screen pop up.

  • August 18, 2017
  • 1 reply
  • 448 views

I have adobe acrobat reader dc and a brother DSmobile 700a
scanner.

When I scan an item I am no longer able to save the pdf
file.

When I go to “File” then “Save As” I just get a blank screen pop up.

This used to work fine and I have saved hundreds of pdf
files but suddenly I cannot get past the “Save As” button.  Also, the “Save File” icon does not respond.

What should I do to correct this situation?

  Thanks.......

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
August 18, 2017

click edit>preferences>general and untick show online storage when saving.

davidr2735168
Participant
August 18, 2017

Thank you - but that did not help.  I still get a blank screen marked “Save As” and I cannot save the file(s)………..

  - Dave

[details removed by ussnorway]

kglad
Community Expert
Community Expert
August 19, 2017

what os?

what acrobat version?