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heathermckechnie
heathermckechnie
Participant
July 17, 2019
Question

When I hit save as, a blank screen comes up.

  • July 17, 2019
  • 2 replies
  • 1622 views

Rebooting solved this issue.

Suddenly I can not save a pdf file. when I hit save as, a blank screen comes up.I have searched the help and support links to no avail. Any suggestions to correct this problem is a welcome relief.

[response edited by moderator]

This topic has been closed for replies.

2 replies

try67
Community Expert
try67Community Expert
Community Expert
July 18, 2019

Try this: Go to Edit (or the application menu if you're on a Mac) - Preferences - General and disable "Show online storage when saving files" and "Show online storage when opening files".

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    July 18, 2019

    Hey there!

    If I read the thread's title, I think you are looking for the suggestion. But if I go through the description, it seems you have already managed to find the resolution by rebooting your computer. Is that correct?

    If you are still looking for the resolution, you can try the following steps-

    1- Open Acrobat/Reader navigate to Edit>Preferences>General> uncheck "Show online storage when saving files"

    Similarly for Mac: Blank Save As dialog box in Acrobat DC on Mac

    2-  Install pending system update.

    Hope this works for you.

    Thanks,

    Akanchha

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