When I open Acrobat, a completely white popup appears and it freezes.

Hi Exuberant_Journey8098,

We’re sorry to hear that the suggestion didn’t help.

Could you please confirm if the issue occurs only with Adobe Acrobat, while other applications on the Creative Cloud desktop are functioning properly? If that’s the case, we recommend you uninstall Acrobat using the Creative Cloud desktop application. Then, please reinstall the application by following these steps:

• Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
• Reboot the machine 
• Install Adobe Acrobat from the following page: https://helpx.adobe.com/acrobat/desktop/get-started/access-the-app/install-acrobat-enterprise.html

If reinstalling the application does not resolve the issue, we can arrange a callback for you. Please share your contact details and preferred time frame in a private message. You can click on my profile and select "Send Message" to initiate that.

Let us know if you need any help.

Thanks,

Meenakshi

Hi Exuberant_Journey8098,

Thank you for reaching out, and sorry for the trouble caused.

This is most commonly caused by a sign-in/activation UI issue, a GPU rendering conflict, or a corrupted configuration component that wasn’t fully cleared during reset. Please try the troubleshooting steps suggested below:

1. Try launching Acrobat with GPU disabled

• Right-click the Acrobat shortcut

• Select Properties

• In the Target field, add /n /safemode

• Launch Acrobat

2. Clear Adobe Identity / Sign-in cache using the steps suggested below:

• Close all Adobe apps

• Navigate to: C:\Users\<YourUser>\AppData\Local\Adobe\

• Rename/delete these folders:

  1. Identity
  2. Web Services

• Also check: C:\Users\<YourUser>\AppData\Roaming\Adobe\

• Delete these folders:

1. AcrobatSLStore (if present)
2. Restart PC

• Open Creative Cloud Desktop → sign in → then launch Acrobat.

3. Run Acrobat as an administrator

• Right-click Acrobat

• Run as administrator

Let us know if that helps.

Thanks,

Meenakshi