Inspiring

Answered

When I Open Adobe Acrobat - Adobe Acrobat Reader Opens - Reader is NOT installed on pc

Forum|Forum|4 years ago
November 30, 2021
5 replies
10268 views

Creative Cloud Installed - Acrobat Pro DC Installed

Acrobat Reader NOT Installed

Default PDF App - Adobe Acrobat Pro DC

When I open a pdf document (open with Adobe Acrobat Pro DC), the document opens in Acrobat Reader.

When I double click a pdf document, the document opens in Acrobat Reader.

Why?

Edit and convert PDFs

This topic has been closed for replies.

Correct answer Lignite22013321ape2

A simple Windows Update solved the issue! Please close this thread. Thank You!

N

Nima224123000zvj

Participant

Having the same issue. Reader not installed at all. Only Acrobat was installed but when opening a PDF or opening Acrobat, it said Acrobat Reader in the top left corner and there was no editing function. Uninstalling Acrobat and installing it again solved the issue.

arleighhays

Participant

My users are experiencing the same thing. Making sure Windows is up to date is my first step. Normally I can resolve this by clearing the licensing information cache and/or deleting the sign information in App Data. Increasingly these steps don't resolve the issue. Right now I have a user who's Windows is up to date, they have an assigned Acrobat Pro subscription, the Creative Cloud App says it is up to date, but if they try to open a PDF they only have Reader functionality even though Reader is not installed on the machine. Yes, uninstalling and reinstalling will eventually fix it but this is an Adobe installation problem that needs to be addressed.

R

Rahul29889519p6jv

Participant

i have also one case. i have installed adobe acrobat reader but when i open it.. it showing adobe acrobat pro.

unistallation and installtion did not fixed the issue. after reboot it showing pro again

L

Lignite22013321ape2AuthorCorrect answer

Inspiring

A simple Windows Update solved the issue! Please close this thread. Thank You!

T

Tim233700312bmd

Participant

Can you state which Windows update specifically and also when it was released. We keep up on all the updates weekly and this hasn't been resolved on our end.

L

Lignite22013321ape2Author

Inspiring

I do not know that specific update that corrected the issue, however I believe that it was a Feature Update. Have you updated all of the Feature or Cumulative Updates that you are required download and install (not automatic)?

T

Test Screen Name

Legend

Thanks. You say it opens in Reader. Does this window specifically say Acrobat Reader along the top? Or it just some different app, definitely not Acrobat Pro? You can share a screen shot if you like, but please make sure it's of the whole window, not just the document in the window.

L

Lignite22013321ape2Author

Inspiring

Yes, it opens in Adobe Acrobat Reader every way that I try to open a pdf.

As you can see below, when I right-click and open-with, my only option is Adobe Acrobat DC, but it still opens in Acrobat Reader.

Also, if I check my Programs and Features AND the Microsoft Store, Adobe Acrobat Reader is not even installed

L

Lignite22013321ape2Author

Inspiring

Thunderbird is an email app.

What does Thunderbird have to do with this thread?

T

Test Screen Name

Legend

What happens if you specifically try to open Acrobat Pro (not open a file - open the app, eg with Creative Cloud Desktop app, Start menu etc.)

J

Janice220140327ek2

Participant

Same issue. When I specifically open Acrobat Pro it is opened fine. I on;y have the issue inside Thunderbird mail. Opening in Thunderbird says reader not installed.

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