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Participant
October 6, 2026
Question

When I send an email with an attached fillable form to a coworker, the submit button doesn't work when they complete the form.

I created the form in Adobe Pro, programmed the Submit Button based on program requirements, and saved the form. I sent test emails with the form back and forth between my Outlook account and my Gmail account. The form worked fine, including the Submit button sending me the completed form in a complete .pdf just as I had programmed for the button. When I sent the form to coworkers using my Outlook account, they can complete the form, but they can’t Submit the form. Please advise on possible issues that would be causing this. 

We have tried other browsers and downloading the form first. Nothing has worked. I have attached the error message my coworker received.

    5 replies

    Participant
    October 9, 2026

    My coworkers use Outlook and tried to download it without any success clicking the submit button. Is it possible to change to another pane? You referenced the reading pane.

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    Dave Creamer of IDEAS
    Community Expert
    Community Expert
    October 6, 2026

    If they coworkers are using Outlook, either the desktop version or online, it does not allow PDF forms to be submitted in the reading pane. 

    Gmail does not have the same restrictions (and makes use of the Acrobat plugin in Chrome). 

    Probably due to Microsoft’s security. 

    Double-clicking it or downloading it worked on my end. 

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    David Creamer: Community Expert (ACI and ACE 1995-2023)
    Dave Creamer of IDEAS
    Community Expert
    Community Expert
    October 6, 2026

    What action is the Submit button set to when clicked?

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    David Creamer: Community Expert (ACI and ACE 1995-2023)
    Participant
    October 6, 2026

    To send an email using the script, “mailto:reception@brinserwagner.com”

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    Dave Creamer of IDEAS
    Community Expert
    Community Expert
    October 6, 2026

    Can you email me the form* or create a simple form with a single text field and the submit button? 

    *I’ll IM my email.

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    David Creamer: Community Expert (ACI and ACE 1995-2023)