When I send an email with an attached fillable form to a coworker, the submit button doesn't work when they complete the form.

Question

I created the form in Adobe Pro, programmed the Submit Button based on program requirements, and saved the form. I sent test emails with the form back and forth between my Outlook account and my Gmail account. The form worked fine, including the Submit button sending me the completed form in a complete .pdf just as I had programmed for the button. When I sent the form to coworkers using my Outlook account, they can complete the form, but they can’t Submit the form. Please advise on possible issues that would be causing this.

We have tried other browsers and downloading the form first. Nothing has worked. I have attached the error message my coworker received.

Dave Creamer of IDEAS · Accepted Answer

If they coworkers are using Outlook, either the desktop version or online, it does not allow PDF forms to be submitted in the reading pane.

Gmail does not have the same restrictions (and makes use of the Acrobat plugin in Chrome).

Probably due to Microsoft’s security.

Double-clicking it or downloading it worked on my end.

Fancy_gracecba4 · Answer

My coworkers use Outlook and tried to download it without any success clicking the submit button. Is it possible to change to another pane? You referenced the reading pane.

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