When I try to open an ADOBE file it freeze, have to force close program and start again. The I can open the file, if I want to open another ADOBE file ir freeze again. Help Please.20-06-2026 Amsterdam.

Question

URGENT, help required.Client number: 1247938969I open one adobe file from a map, this is OK.I try to open a second adobe file, and the map freeze, and can’t open adobe, message appears CLOSE PROGRAM or WAIT. This takes 3 minutes and program closes itsef.I want that one of your experts technicians, will long in my PC with my permission, and fix this problem please.My mail: [Admin: personal information removed]My location: Amsterdam – NLThank you.20-06-2026

jesse_5311 · Accepted Answer

I had a very similar issue a while ago. The first PDF would open without any problem, but when I tried to open another one, Acrobat would freeze and Windows would eventually ask me to close the program.

In my case, repairing the Acrobat installation fixed it. I also checked for updates and restarted the computer afterward. If the files are stored in a cloud-synced folder such as OneDrive or a network drive, try copying one of the PDFs to your desktop and opening it from there to see if the behavior changes.

Hopefully an Adobe specialist can take a closer look, but it would also help to know which version of Acrobat and Windows you are using.

Tariq Ahmad Dar · Answer

Hi ​@sergio-2023,Thank you for reaching out and we understand how frustrating this must be when the application stops responding every time you try to open a second file.Remote access support is not available through the community. For that level of assistance please contact Adobe Support directly at adobe.com/support where a technician can assist you further.In the meantime, to help us understand what is happening and get you to the right resolution as quickly as possible, could you please share the following:Your operating system and versionYour current Acrobat version under Help > About Adobe AcrobatWhether this happens with all PDF files or specific onesWhether the files are stored locally on your computer or on a shared network driveA screenshot of the exact error message if possiblePlease share what you can and we will take it from there.Also, ​@jesse_5311- has provided all valid and appropriate suggestions, especially check for updates and if the files are located on Cloud drive.~Tariq

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