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Known Participant
February 19, 2019
Answered

When PDFing keep getting "Acrobat distiller has stopped working"

  • February 19, 2019
  • 11 replies
  • 15936 views

Since last Friday I've been unable to save my FrameMaker book file as a PDF. This book is made of 20 files. I've saved it as a PDF many times over the past several years with no problems. A week earlier, I created PDFs of 10 other books the same size, and a PDF of another book that's over twice as large. But now I keep getting, "Acrobat distiller has stopped working". I can save as a PDF if I include only a few files from the book, and I can save individual files as PDFs, but only the smaller files. I've installed updates for FM and Acrobat and tried different PDF Job Options. I tried printing to Postscript, and opening the .ps file in Distiller, and got the same result. My hard drive has over 75% space remaining.

System details:

  • Windows 10 Enterprise
  • Acrobat DC, Version 2019.010.20091
  • FrameMaker 2017, Version 14.0.4.511

Any ideas?

This topic has been closed for replies.
Correct answer Meenakshi Negi

Hi All,

We have sent you an email with the fix patch for this issue.

Please check your inbox and install the patch provided in that email.

Let us know if you experience any issue.

Regards,

Meenakshi

11 replies

-TamiAuthor
Known Participant
February 20, 2019

Today the problem is worse. I cannot make PDFs of small files. I have FM and Acrobat installed on my laptop, and tried it there with the same result, Acrobat Distiller stops working. I tried copying the files to the laptop and rebooting off of our network, and got the same result.

I have the latest SW updates for FM, Acrobat, and my company's latest updates for Windows. I've restarted my computers several times. I don't have a work-around, and my project is late. I'd really appreciate any ideas to get me going again.