Participant

Answered

When requesting E-Signatures, Previously Entered Texts disappear

Forum|Forum|2 years ago
September 14, 2023
7 replies
3361 views

When I use the prepare form feature of Adobe Acrobat Pro, I use the text fill-in boxes to write out the information I need so I can send to a client for signature. When requesting the e-signature feature, all the previously filled out boxes erase and is replaced with a new text box prompting to fill in the information again after it is sent out for signature.

This is problematic for the capacity I am using the e-signatures and hope their is a fix to the situation.

Correct answer helpful_interest7994

This is really silly. But I figured it out. After you get your PDF filled out: use the bar on the right side and click layers.

Click the 3 dot menu at the top right and click Flatten Layers.

Now when I go into Request e-signatues the parts I filled out do not disappear!

H

helpful_interest7994Correct answer

Participant

This is really silly. But I figured it out. After you get your PDF filled out: use the bar on the right side and click layers.

Click the 3 dot menu at the top right and click Flatten Layers.

Now when I go into Request e-signatues the parts I filled out do not disappear!

A

Adrienne2856236333t3

Participant

I'm also still experiencing this problem. We have a form a different department made that's fillable with 3 different signature lines for 3 different departments, but after I fill in the form and sign on my line, I cannot send the form to anyone else to sign without the content I've already put in going away. This needs to get fixed - this is a basic function of Adobe Acrobat.

Amal.

Community Manager

Hi there

Hope you are doing well.

Would you mind sharing the steps you are doing t o request signatures? A small video recording of the same would be very helpful.

Also, go through the steps shared in the help page https://adobe.ly/3VaJ64N and see if that works.

~Amal

D

defaultk4v73upovi3r

Participant

Has this not been solved? This disappearing text issue has been a problem for months since the software was updated and really interrupts workflow.

K

KathiSernaAuthor

Participant

No it has not been fixed, I now use the Fill and Sign feature through the online portal instead of the app. It works perfectly fine there.

D

defaultk4v73upovi3r

Participant

I switched back to the old version of acrobat by going to View - Disable New Acrobat. It is working for me without issue now.

M

Michelle330113470mmu

Participant

Same thig is happening to me. This is the only reason I use Adobe and now it won't function. Can someone help with this?

R

robertt90770208

Participant

We are also experience this issue. We require signatures of employers who's employees are signing up with us. Now the forms are sending out blank after we have filled in all the information and are just requesting a signature. How do we fix this issue?

L

lisam90786877

Participant

I am having the same problem. The only time it works to request signatures is when I use the cloud based adobe which is not what I want to send documents on.

D

djayasinghe

Participant

I have experienced the same issue with dissapering content. All previous descriptions are blank (see below). The fields cannot be draged or moved with the mouse once it's placed either.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded