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rajib_7757
rajib_7757
Participant
June 10, 2026
Question

When switching from old acrobat mode to new acrobat mode the adobe acrobat is crashing. The issue is intermittent. No third party plugin is installed.

  • June 10, 2026
  • 1 reply
  • 4 views

When switching from Old Acrobat Mode to New Acrobat Mode, Adobe Acrobat intermittently crashes. The issue does not occur every time; however, after switching modes successfully three or four times, Acrobat crashes during a subsequent switch.

A video demonstrating the issue has been attached for reference.

Note: All third-party plugins have been uninstalled.

    1 reply

    Meenakshi0101
    Community Manager
    Meenakshi0101Community Manager
    Community Manager
    June 10, 2026

    Hi rajib_7757,


    Thank you for reaching out, and sorry for the trouble caused.


    As the application crashing, please try the troubleshooting steps suggested in the following help document: Adobe Acrobat crashes.


    try reinstalling the application using the following steps:
    - Remove the application and run the cleaner tool (https://adobe.ly/4e0oEwN).
    - Reboot the machine 
    - Install Adobe Acrobat Pro from the following page: https://adobe.ly/4e2VXzn.


    If the issue still occurs, please collect the crash logs using the steps suggested in the followng help document: Adobe Acrobat Diagnostics.


    Let us know how it goes.


    Thanks,

    Meenakshi

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