when the user prints a PDF from Adobe, the job freezes at 0 percent

Question

Hoping to get get some other people with this issue:

I have a user that when the start to print a PDF in Adobe Acrobat, the the job get stuck and all Adobe processes need to be forced closed.

What I have done so far

- renaming the Adobe folder in the user's appdata\roaming profile folder does not help
- disabling protected mode in the settings in did not work
- printing PDF as an image did not work
- printing a fresh PDF did not work
- user can print a PDF from Chrome without issue
- user can print a DOC to the same printer without issue
- Adobe Acrobat version: 25.001.20672 (32-bit
- other users appear to be having the issue at the same time

Anyone seen this issue before?

Next step is to upgrade if possible

Amal. · Answer

Hi ​@dwaynelaro6766++ Adding to the discussionPlease update the Acrobat application to the latest version 25.01.21111 from the help menu > check for updates and reboot the computer once. Also check for any pending/missing updates for the printer driver and firmware and try updating them. You may also try to remove the Printer driver/firmware, reboot the device and re-install them from the printer manufacturers website and see if that helps.Also go through the steps shared in the help pagehttps://helpx.adobe.com/acrobat/desktop/troubleshoot/print-scan-issues/printing-errors.htmland see if that works.~Amal

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