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stepankas52275399
Participant
September 21, 2018
Answered

When trying to add digital signature screen goes black

  • September 21, 2018
  • 18 replies
  • 134255 views

Hi,

I am using Adobe Reader DC and I would like to digitally sign a document. I have installed my certificate, I think it was successfull. But when I try to digitally sign it, the screen goes black, nothing happens and I have to press Esc to return to the document.

I can see that under the black screen, there is the box where the singature should appear, but it is not working.

Thank you

Stepanka

    This topic has been closed for replies.
    Correct answer Adorobat

    Hi Stepanka,

    As per the issue description mentioned above, you are facing issue when trying to sign a pdf using digital signature, is that correct?

    Please try following troubleshooting steps:

    Launch Reader > Edit > Preferences > Signatures .

    Under Creation & Appearance > click More > uncheck use modern user interface for signing....

    Relaunch Reader and check.

    Also, try signing another pdf file using certificates and try again.

    Also, let us know dot version of Reader and the operating system installed on the machine? You may refer to the steps given in this link on how to check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC

    Let us know if you need any help.

    Shivam

    18 replies

    Show previous replies
    P
    paulf99602562
    Participant
    August 25, 2020

    Still happening for at Version 2019.021

     

    The overlay appears over the interface and there appears to be one small pixel in the centre. I have tried the solution of unchecking "Modern user interface...." and restarted the software, but the same issue is still happening. 

    P
    patrickh63063817
    Participant
    August 24, 2020

    This worked for me! It took me forever to find this answer! Thank you!

    Victoria Art
    Victoria Art
    Participant
    August 21, 2020

    This works, but only if you then uninstall and reinstall adobe - Thanks! my old signatures even came back 🙂 seemed like a weird glitch 

    B
    brad_kelley
    Participant
    August 22, 2020

    Ok, but then is the correct instruction just to re-install? 😃 And was that uninstalling just Acrobat? Or the whole suite? thx

    A
    amylau
    Participant
    May 13, 2020

    I tried this and restarting the MacAir, but it's still showing a black screen and I don't know why. This worked on my other computer before, so I'm at a loss. I even tried importing a signature file. Not sure what to do next.

     

    Thank you! Amy

    Continuous Release Version 2020.006.20034

    Architecture: x86_64

    Build: 20.6.20034.366983

    AGM: 4.30.98

    CoolType: 5.14.5

    JP2K: 1.2.2.45402

    K
    kitmcc
    Participant
    July 24, 2020

    Didn't work for me either. Repeatedly tried. On iMac Pro. 

     

    Architecture: x86_64

    Build: 20.9.20074.389258

    AGM: 4.30.101

    CoolType: 5.14.5

    JP2K: 1.2.2.46033

    K
    KidCamera
    Participant
    September 22, 2020

    Hi,

    I'm having the same problem except when the screen greys out I can't escape or do anything. The suggested troubleshoot did not work. Any other ideas?

    P
    poloak
    Participant
    April 15, 2020

    This method does not work for me and the screen is still grayed out, like another responder stated.  Can you please suggest other things to fix this?

      A
      AnnieMcDi
      Participant
      April 20, 2020

       I tried the method described above. At first it did not work for me but then I unistalled/reinstalled/logged out/logged back in and it seemed to fix it...good luck.

       

        E
        Ellen Kedma
        Participant
        April 6, 2020

        This helped very much! I had the same issue and it worked amazingly. Thank you a lot for solving this trick 🙂

        B
        brad_kelley
        Participant
        November 7, 2019

        Same symptoms using Adobe Acrobat Pro DC 2019 

        • Architecture: x86_64
        • Build: 19.12.20034.328841
        • AGM: 4.30.85
        • CoolType: 5.14.5
        • JP2K: 1.2.2.43391

        The solution above (unchecking use modern user interface for signing, followed by a quit and relaunch of the application) didn't resolve the problem.

         

        Any other suggestions?

          Adorobat
          Community Manager
          AdorobatCommunity ManagerCorrect answer
          Community Manager
          September 24, 2018

          Hi Stepanka,

          As per the issue description mentioned above, you are facing issue when trying to sign a pdf using digital signature, is that correct?

          Please try following troubleshooting steps:

          Launch Reader > Edit > Preferences > Signatures .

          Under Creation & Appearance > click More > uncheck use modern user interface for signing....

          Relaunch Reader and check.

          Also, try signing another pdf file using certificates and try again.

          Also, let us know dot version of Reader and the operating system installed on the machine? You may refer to the steps given in this link on how to check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC

          Let us know if you need any help.

          Shivam

            S
            stepankas52275399Author
            Participant
            September 24, 2018

            Great, thank you for your help, it worked!

            Stepanka

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