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kamlaj59095614
Inspiring
January 18, 2017
Answered

"when using IE 11 this pops up." There is a problem with adobe acrobat/reader. If it is running, please exit and try again(9:9)", does anyone have an idea what this is?

  • January 18, 2017
  • 1 reply
  • 5572 views

Need help please, when using internet explorer 11. I need to fill out a PDF ,but this pops up everytime now. and i can't use another browser casue the company says IE is the only brower that is compatible with their system.

running on Win 7 64x, IE 11 acrobat DC

This topic has been closed for replies.
Correct answer kamlaj59095614

you're welcome.


Online support helped by removing acrobat reader dc. seemed that it wasn't allowing acrobat dc to updated and so caused it not to open. problem solved.

1 reply

kglad
Community Expert
Community Expert
January 18, 2017
kamlaj59095614
Inspiring
January 18, 2017

I have tried uninstalling and reinstalling both IE and adobe both reader and acrobat. I have config the browsere setting and it still does not work

kglad
Community Expert
Community Expert
January 18, 2017

did you read and follow the applicable suggestions at the message 1 link?