When will Adobe make a real Unified installer?

Question

Adobes unified installer setup does not work as discribed in adobes documentation. This is very frustrating because it was advertised as a single installation solution for mixed envionments. There are 2 major problems I have with this solution that no body has been able to solve.

1. Even when an Acrobat licensed person signs into the unified Adobe acrobat install, it blocks them from using the Licensed features. No adobe tech I have spoken to has been able to explain this. The oly fix for this is to modify a registry to stop the app from working in reduced mode.

2. 3rd party plug ins like FileOpen dont seem to work at all even though they are suppose to work if a licensed person is sign in. Again, this was advertised as a single install sloution and blocking 3rd pary plug-in negates that statement.

So the question is, how is this suppose to be a single installation solution?

ravinderg62643219 · Answer

Hi @robert32806804lvpi

Thanks for posting your concerns to Adobe. Feature not working for licensed user seems and issue. I would need logs from your machine to hep debug this.

1. Sign in Acrobat with an ID having Acrobat subscrition.

2. Check if the paid tools are working

3. Run the diagnostic tool to collect the relevant logs ( Tool path : https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html )

Regards

Ravi

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