Participating Frequently

Answered

WHERE ARE THE SCROLL BARS?!!

Forum|Forum|2 years ago
September 18, 2023
35 replies
61052 views

I'VE SPENT A HALF HOUR NOW, ON A TIGHT DEADLINE, TRYING TO FIND THE VERTICAL SCROLL NBARS IN THE NEW ACROBAT PRO CONTINUOUS RELEASE VERSIOJN 2023. WHY DO YOU HAVE TO DO THIS TO US? THE WEB IS FULL OF PEOPLE TRYING TO FIND THESE SCROLL BARS! I'VE GOT A 230 PAGE PDF TO EDIT AND I'M HAVING TO USE THE UP & DOWN ARROWS TO MOVE ONE PAGE AT A TIME!

WHERE ARE THE SCROLL BARS?!! [Repeated text removed]

Modern Acrobat

Correct answer Amal.

Hi All

The issue has been addressed with the new version of Acrobat (23.08.20555) and now we have a preference to enable the scroll bar in Mac.
Please find details for the fix here:- https://helpx.adobe.com/acrobat/using/scroll-framework-upgrade-macos.html

~Amal

Show previous replies

saltwatertrout

Known Participant

I am so sick of paying for a monthly "subscription," which I don't need, but which allows Adobe to say they're making "improvements" so they can keep charging freelancers exorbitant rates for their software. Yes, I can "kind of" see the vertical scroll bar if I use my mouse to activate it, but for a two page spread, if I need to scroll side to side, there is nothing. I can briefly see a big gray scroll bar, but I can't click on it to save my life. I have wasted so much time since Friday because of this "improvement," and I'm on a deadline with a huge book. Also those ridiculous 4 squares, that look like photos, that are supposed to suggest to me that they will show my page thumbnails, is another "improvement" I didn't need. Give us all a free month at least when you make these absurd "improvements."

P

Patty Love

Participating Frequently

@saltwatertrout , I found this in one of the other support communities:

Horizontal scrolling: Users with a scroll-enabled mouse can achieve horizontal scrolling by pressing Shift + scrolling the mouse wheel.

It's 100% NOT AS GOOD AS HAVING PERMANENT SCROLL BARS, but it's better than nothing.

Some people have also mentioned that, on the Mac, you *might* be able to go back to the old layout by choosing "Disable New Acrobat" (or something quite similar) from the View menu. (On Windows, there's something from the hamburger menu, I think.) I actually don't have that option, because I think my organization's settings override my personal settings, but it might work for you. Good luck. I spend upwards of 8 hours a day simply scrolling in PDFs while I edit them, so ... yeah.

jane-e

Community Expert

Some people have also mentioned that, on the Mac, you *might* be able to go back to the old layout ...
By @Patty Love

You are correct Patty,

From Help: To disable the new experience,

Windows: Click the hamburger menu (3 lines ) at the upper left corner and choose Disable new Acrobat.
macOS: Go to View > Disable new Acrobat.

https://helpx.adobe.com/ca/acrobat/using/new-acrobat-experience.html

P

peterc54869104

Participant

This really is ridiculous, Adobe. Stop "fixing" things that aren't broken. Just stop.

Prior to this update, one could be in single page view, and still scroll. That's what want to be able to do - it's something I would normally do countless times per day. Instead, now I have to either Enable Scrolling - which doesn't allow me to quickly scroll page by page, accurately showing only one page at a time - or page through long documents using the arrow keys.

Years ago, Acrobat Pro was a solid piece of software - back when Adobe used the standard Mac intreaface, and followed the standard Mac interface rules. Since then, Adobe's attempt to create a "custom" interface for Acobat, dropped on top of the Mac interface, just adds clutter and visual noise, without improving usability at all. In fact, the Adobe intrface has clearly made the softare LESS user-friendly.

Please stop @#$%!!ing around with the interface, and stop making bad design decisions. Do some serious usability testing with real-world users. Look at what the interface used to look like, before the Adobe layer was added. Consider going back to that. Make it simple, clean, easy to navigate, easy to use. Follow Mac standards. Make it clear and intuitive. What you have now is anything but that - it's a poorly-designed muddle that interferes with your users' productivity.

B

bellablueearth

Participating Frequently

Thank you, I'm crying reading someone who gets this. So frustrated after decades they just don't care about long time dedicated users.

R

ricks43263218

Participant

I'm using a wacom tablet and scroll bars do not show up until I put the pen down and then scroll with the mouse then they show up. Adobe is there a fix for this.

Joel Geraci

Community Expert

They're there. You just have to turn them on.

C

CaseyCayceAuthor

Participating Frequently

They are turned on... no scroll bar. I can see it momentarily when I grab the edge of the window to widen it, but then it disappears and can't be brought back by any method.

Joel Geraci

Community Expert

Just start scrolling using the mouse wheel or the page turner and they come right back.

R

robbiep50323450

Participating Frequently

Go: >File >Duabke new version,

it's not fit for purpose.

C

CaseyCayceAuthor

Participating Frequently

Go: >File >Duabke new version,
it's not fit for purpose.

By @robbiep50323450

Makes no sense whatsoever, what you just said.

jane-e

Community Expert

Go: >File >Duabke new version,

Makes no sense whatsoever, what you just said.
By @CaseyCayce

Robbie's hands slid over on his keyboard and caught some adjacent letters. "Duabke" should be "Disable".

Here is what he meant:

To disable the new experience:
- Windows: Click the hamburger menu (3 lines) at the upper left corner and choose Disable new Acrobat.
- macOS: Go to View > Disable new Acrobat.

Details here:

https://helpx.adobe.com/ca/acrobat/using/new-acrobat-experience.html

Jane

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded