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IceFloe
IceFloeCorrect answer
Participating Frequently
May 17, 2025 7:31 AM UTC

5 replies

Bubu nu
Participant
Apr 28, 2026 4:39 PM UTC

Mohiuddin 

 

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Participant
May 17, 2025 9:08 AM UTC

The Adobe FTP server can be tricky to access with some clients due to permissions or connection settings. Have you tried using a browser directly to download from that URL? Sometimes, FTP clients struggle with anonymous logins on public servers. Also, for the 1328 error, it often relates to corrupted installer files—maybe try running the installer as admin or using the Adobe Cleaner Tool before updating.

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IceFloe
IceFloeCorrect answer
Participating Frequently
May 17, 2025 7:31 AM UTC
davidg47462654
Participant
Mar 7, 2026 3:54 AM UTC

Many thanks, my Acrobat Pro quit crashing!

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Participant
May 17, 2025 4:14 AM UTC

Never mind I found it.  Apparently the update places the file "AcrobatUpd11023.msp" is the C:\ProgramData\Adobe\ARM\Acrobat_11.0.20.  This can be run manually--the 1328 error comes up but you can "ignore" it and the update is successfully installed.  

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