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Known Participant
July 17, 2026
Answered

Where has the Request eSignature option gone?

  • July 17, 2026
  • 1 reply
  • 16 views

Just gone to send a document out for signature and the Request eSignature option has disappeared entirely! If I click Fill and Sign, I can sign as myself but that’s it. I’m running Acrobat Pro, but its like it thinks I’m running Reader instead. 

Correct answer Meenakshi0101

Hi jlehane,


Thank you for reaching out, and sorry for the trouble caused.


We have checked your account associated with your community profile, and it appears to be active and functioning properly. Could you please provide a screenshot of the options you see under the E-Sign tab and the Fill & Sign tool in Acrobat?


In the meantime, try reinstalling the application to see if that resolves the https://adobe.ly/45ifJBr uninstall and reinstall Acrobat, please follow these steps:

  • Uninstall the application, then run the Acrobat Cleaner tool from the following link: Acrobat Cleaner tool.

  • Reboot the machine. 

  • Install Adobe Acrobat from the following page: Install Acrobat.  


Let us know how it goes.


Thanks,

Meenakshi

1 reply

Meenakshi0101
Community Manager
Meenakshi0101Community ManagerCorrect answer
Community Manager
July 20, 2026

Hi jlehane,


Thank you for reaching out, and sorry for the trouble caused.


We have checked your account associated with your community profile, and it appears to be active and functioning properly. Could you please provide a screenshot of the options you see under the E-Sign tab and the Fill & Sign tool in Acrobat?


In the meantime, try reinstalling the application to see if that resolves the https://adobe.ly/45ifJBr uninstall and reinstall Acrobat, please follow these steps:

  • Uninstall the application, then run the Acrobat Cleaner tool from the following link: Acrobat Cleaner tool.

  • Reboot the machine. 

  • Install Adobe Acrobat from the following page: Install Acrobat.  


Let us know how it goes.


Thanks,

Meenakshi