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59Fins
Participant
April 8, 2017
Question

Where is support for DC?

  • April 8, 2017
  • 2 replies
  • 526 views

Where is support for DC? would really like to cancel my subscription since I do not use it enough, it t's yearly "Contract" is up 4-17-17 it is 4-8-17, Acrobat wants $85.00 to cancel ?  Should they ask me if I want a new yearly subscription before they charge me?  You cannot ask because there is no phone number.

   Some how, the DC program has turned all my photos from j.peg photos to PDF files, I did not want this from the beginning, I wanted to be able to organize documents, not photos.

  I would like them back to how they were and do I have to do that before my "year" is up?

Need simple instructions on how to change ALL PHOTOS back to jpeg,  and how to cancel without paying $85.00. when it will charge me for another year in 9 days.

[Moved from non-technical Lounge to Installing, Updating, & Subscribing to Acrobat forum by moderator]

This topic has been closed for replies.

2 replies

59Fins
59FinsAuthor
Participant
April 8, 2017

finally after an hour on tech "chat" problem still not resolved, they kept wanting to get me off the chat, just like the web page, it runs you in circles till you give up, BUT they will sell you anything you want.

try67
Community Expert
Community Expert
April 9, 2017

What's your operating system? We can't help you if you don't provide the most basic information about your problem...

How to cancel your subscription: Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

59Fins
59FinsAuthor
Participant
April 10, 2017

some how, Acrobat DC turned all of my jpeg photos to PDF files, I want them back, that simple

Tech said I had to change my 35000+ pics one by one, they changed them to PDF in one action, why can't it be changed back?

Thanks, Bill

John T Smith
Community Expert
Community Expert
April 8, 2017

To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

-or reply #1 in https://forums.adobe.com/thread/2023066 - includes Mon-Fri Chat link

Search Microsoft – Official Home Page to learn how to fix program<->file associations