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A
Anonymous
December 16, 2019
Question

White/Blank pages after network changes

  • December 16, 2019
  • 2 replies
  • 4244 views

Hello, 

we are using Acrobat Reader DC in Version 2019.021.20058.

The problem is, that after any change on the network connection of a PC an opened document shows blank pages. 

Sometimes it is usefull to open some documents (saved on network shares) before going to a meeting. When you disconnect the network connection and take a look at the opened document, there are still one or two pages with the content, but when scrolling down, there are only blank pages.

Does anyone know how to fix this issue?

Thanks

BR

Lukas

This topic has been closed for replies.

2 replies

G
GallantVagrant
Participant
November 30, 2021

Hi,

 

While I haven't found a full solution to this issue I have found a workaround for one of my end users. They're specific issue is when traveling between the office and home they were disconnecting from our work network and the files that were opened from a shared network drive would be totally blank when they woke up the device. I was able to get them to use the work around below after they re-connected to the domain and the network drives came back. 

 

In Acrobat DC under Edit > Preferences > General there is a checkbox option to open PDF's from the last session on Acrobat Launch. The user was able to close Acrobat before leaving then connect to our VPN once at home. When the network drives were available again they opened acrobat to find all their files. 

 

Hope this helps.

Amal.
Amal.
Legend
December 17, 2019

Hi Lukas

 

We are sorry for the trouble. A described above, PDF shows white/blank pages after network changes

 

For the testing purpose, please try to disable the protected view. Go to Edit (Windows), Adobe Acrobat Reader DC (Mac) > Preferences > Enhanced Security  > Disable the protected view and uncheck the Enhanced security > Click OK and reboot the application and check.

Note: Please turn off the security after testing irrespective of the result

 

Also please try to add the location of the file and the folder to the Acrobat Reader. Go to Edit (Windows), Adobe Acrobat Reader DC (Mac) > Preferences > Enhanced Security > Add File and Add Folder Path > Click OK

 

Let us know how it goes

 

Regards

Amal

A
Anonymous
December 17, 2019

Hi Amal, 

 

thanks for your reply on this! I tested all these, but none of them fixed my problem.

Any other ideas?

 

BR

Lukas

Amal.
Amal.
Legend
December 19, 2019

Hi there, 

 

We are sorry to hear that the issue still persists. 

 

Is this a behavior with a particular file or with all the PDF file you open? 

 

If it's with a particular file, please share the file and the logs of the affected machine with us via private message for further investigation. Please use the steps provided in the link here (https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html) to collect the logs. Click on the message icon on the top right corner of the screen to start the private message.

 

Also, please try to download the file locally to your computer and try opening it and check. 

 

Thanks,

Amal

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