White pop-up appears when trying to add comments

Question

When i'm trying to add a comment through the left toolbar on giving feedback on a design we made, it spawns a big white screen covering the complete PDF view. On the right-down corner it says "cancel and send" (screenshot below is in Dutch language though). I am not able to add a text or anything. On top-right i'm able to remove the white screen pressing x. Anyone else having this issue? I'm on Acrobat version 25.1

Meenakshi_Negi · Answer

Hi Max32285026jqf5,

Thank you for reaching out, and sorry about the trouble.

Please let us know if the issue occurs with a particular PDF. If yes, could you please share that PDF with us?

It appears to be weird behavior. Please share the steps you do or a video showing what is happening. Also, share the Acrobat and OS version numbers. We will try to replicate this behavior to check further.

Feel free to let us know if you need any help.

Thanks,

Meenakshi

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