white screen with blue spinning circle

Forum|Forum|2 years ago
September 15, 2023
6 replies
2833 views

The software updated itself with a new look version yesterday. Since then, every time I open a pdf file to Adobe Acrobat, after a few seconds a large white box appears with a blue spinning circle. This effectively freezes the software and I cannot get past it. I have to End Task for Adobe Acrobat via Task Manager to close down the software.

Crash or freeze

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Kathryn35365092bs19

Participant

I had this problem until today 10th Feb 2024. I tried many things including uninstalling Reader with AcroCleanerTool - https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , then reinstalling but the problem persisted. By the way, I couldn't use the 'normal' uninstall method via the Control Panel->Programs and Features as this gave a Windows message "This patch package could not be opened. Verify that the patch package exists....... etc".

Having found this thread and read all the comments, I again uninstalled Reader with AcroCleanerTool, then installed the 32-bit version and the problem was SOLVED for me.

To install the 32-bit edition,

- go to get.adobe.com/UK/reader

- scroll down to the heading "Included with your download"

- Ignore the blue "Download Acrobat Reader" option, and click just underneath on "More download options" in tiny writing. This will open a pop-up window.

- Make sure the Operating System and Language options are correct for your environment

- the Version option will be defaulted to the 64-bit version, so click on the down arrow under the Version heading.

- make sure you select 'Reader 202x.xxx.xxxxx English UK for Windows' (I.e. the 32-bit version)

- now click "Download Acrobat Reader" in that pop-up window and follow the installation instructions.

This worked for me. Good luck!

R

Richard3291835078tj

Participant

ty!!

Abambo

Community Expert

Try this out: uninstall - run AcroCleaner https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html - redownload and reinstall Acrobat.

ABAMBO | Hard- and Software Engineer | Photographer

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Darren341826660j9h

Participant

This has been happening to me for a few weeks now. im surprised Adobe aren't jumping on this sooner as i am already looking at an alternative for me and ALL my clients.