Who reads the reviews we write on the little pop-up "how would you rate ACROBAT"?

Hello @Playful_neighbors9bba

Thanks for asking this directly, and I understand the frustration, especially after getting a runaround from support on it.

A few questions to help figure out exactly what you're dealing with:

• Which Acrobat application is this happening in, the desktop app on Windows/Mac, or the mobile app on Android or iOS?
• Are you writing these reviews through an in-app pop-up specifically, or somewhere else, like the App Store or Google Play review prompt, a post-support-chat survey, or a different feedback form entirely?
• When you say the complaints are "attached to your account," is that something the app or pop-up itself told you, or is that based on something a support agent mentioned?
• Roughly how many of these have you submitted, and was it after a specific bad experience, or more general product feedback?
• Could you also share a screenshot of the exact pop-up or platform where you're writing these reviews? That will help confirm exactly which feedback channel we're talking about.

Once we know exactly where and how you've been submitting these, we can look into getting you a clearer answer.

Regards,
Amal