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January 9, 2026
Answered

Why ADOBE keeps asking me to free trial when I already accepted!?

  • January 9, 2026
  • 1 reply
  • 108 views

Why ADOBE keeps asking me to free trial when I already accepted!?

slow program

when saving it keeps asking me to go to the exact folder instead of autosaving it!!

a lot of bugs

not friendly

 

Correct answer Meenakshi_Negi

Hi patricia_1629,

 

Thank you for reaching out, and sorry for the trouble caused.

 

It seems you have installed the trial version first. Please try reinstalling the application using the steps suggested below:

-Remove the application and run the cleaner tool (https://adobe.ly/4syEOm7).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/4sChgwY.

 

Please let us know if you continue to experience the issue.

 

Thanks,

Meenakshi

1 reply

creative explorer
Community Expert
Community Expert
January 9, 2026

@patricia_1629 did you buy Acrobat? Or did you download the trial version? 

Adobe recently changed the default to save to the "Cloud." To stop it from asking you where to save every time, go to Preferences (Command K-Mac or Control K-PC) > File Handling > Default File Location and set it to "On your computer."

m
Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
January 9, 2026

Hi patricia_1629,

 

Thank you for reaching out, and sorry for the trouble caused.

 

It seems you have installed the trial version first. Please try reinstalling the application using the steps suggested below:

-Remove the application and run the cleaner tool (https://adobe.ly/4syEOm7).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/4sChgwY.

 

Please let us know if you continue to experience the issue.

 

Thanks,

Meenakshi