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S
serante
Participant
September 23, 2019
Answered

Why am I forced to login with my Adobe ID in order to open a PDF file?

  • September 23, 2019
  • 23 replies
  • 100024 views

Hi there,

 

I am using Adobe Acrobat Pro DC and I don't understand why are you conditioning my opening a PDF file to loging in with my Adobe ID? This is quite frustrating, I can't stand this kind of intrusion in my personal sh*t. Everything is up to date, no need to ask me that. 

 

Please advise

      Correct answer Test Screen Name

      You need to log in to run any subscription product. This is so Adobe can check you are still paying. Nothing to do with what you open. 

      23 replies

      Show previous replies
      E
      Eager_Mirage5E88
      Participant
      July 9, 2020

      This is new behaviour and without warning. Also, I had to force quite Adobe from the Mac activity monitor because Adobe would not allow me to exit the Adobe login screen and thus I couldn't even exit Safari.

      I removed Adobe with App Cleaner and will absolutely not be comng back. There are better alternatives.

        S
        Shari23685387gpt8
        Participant
        March 21, 2022

        Please share those alternatives! I also find this intrusive and unwanted.  Since changing PCs I am now being asked to sign in repeatedly also and none of the fixes seem to work to keep me signed in.  I am actually glad to have to research this issue as I am now aware Adobe has access to my content as an express condition of using their service! Completely unacceptable.

         

         

          AkanchhaS8194121
          AkanchhaS8194121
          Legend
          September 23, 2019

          Hi there!

           

          Thanks for sharing screenshot.

          Adobe Acrobat DC is a subscription based service. To open or view any pdf file, it would require your Sign In credential. If you'll Sign Out, then it would be asking for credential when you'll open next.

          Please keep yourself Signed In to get the easy access to the service.

           

          Hope this answers your query.

           

          Thanks,

          Akanchha 

          J
          james jankowski
          Participant
          October 21, 2019

          Anyone that has regulatory security concerns in regards to 3rd party access to their data should review Adobe's terms of service. 

           

          2.3 Our Access to Your Content. Where permitted by law, we will only access, view, or listen to your Content (defined in section 4.1 below) in limited ways. For example, in order to perform the Services, we may need to access, view, or listen to your Content to (a) respond to support requests; (b) detect, prevent, or otherwise address fraud, security, unlawful, or technical issues; and (c) enforce the Terms. Our automated systems may analyze your Content using techniques such as machine learning. This analysis may occur when the Content is sent, received, or stored. From this analysis, we are able to improve the Services. To learn more about the machine learning we do, go to http://www.adobe.com/go/machine_learning.

            T
            Test Screen NameCorrect answer
            Legend
            September 23, 2019

            You need to log in to run any subscription product. This is so Adobe can check you are still paying. Nothing to do with what you open. 

              D
              DirkOrinson
              Participating Frequently
              April 12, 2023

              Adobe logs me out, I don't log out. They take my money and waste my time. And then, after they log me out, I have to reboot to get their product to run again. I'm just a customer who pays more than $700/year for a license. I don't matter at all. The only thing that matters is Adobe. All hail Adobe.

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