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Participant
December 21, 2024
Question

Why can't I print my pdf documents anymore

  • December 21, 2024
  • 1 reply
  • 340 views

Hello I need help as I am no longer able to print out documents on my printer that are downloaded

1 reply

Amal.
Legend
December 23, 2024

Hi there

 

I hope you're doing well, and thank you for reaching out.

To help resolve the issue you're facing, could you please provide more details? Specifically:

  1. What happens when you try to print the PDF file? Do you receive an error message? If so, kindly share a screenshot for better clarity.
  2. Have you tried printing a different PDF file to check if the issue persists?

In the meantime, I recommend trying the following troubleshooting steps:

  1. Review the Help Guide: Please follow the steps mentioned in this help article: Troubleshoot PDF printing issues. These steps often resolve common printing problems.

  2. Update Acrobat Application: Ensure that your Acrobat application is updated to the latest version (24.05.20320). You can do this by navigating to the Help menu > Check for Updates. Once updated, reboot your computer.

  3. Check Printer Driver/Firmware Updates: Confirm that your printer’s driver and firmware are up to date. Install any pending or missing updates, and then try printing again.

If the issue persists after trying the above steps, feel free to contact us.

 

 

 

 

Adobe Employee
March 18, 2025

Hi @carolc92789264 
Is this issue resolved ?
Could you please revert to above queries if the issue is still persisting ?