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C
cfavideo
Participant
June 30, 2019
Question

Why can't I talk with someone by phone to resolve a billing question?

  • June 30, 2019
  • 1 reply
  • 661 views

Why can't I talk with someone by phone to resolve a billing question?  I simply need to cancel the transaction listed below.

Please help by sending a phone number.  Thank you!

06/29/2019  Adobe Acrobat Pro 2017  Mac  Order Number: ADB066251039

This topic has been closed for replies.

1 reply

C
cfavideoAuthor
Participant
June 30, 2019

I am delighted to report my billing issue is being resolved!  Many thanks to Vandana, who assisted by via Chat.  The wait - which took over an hour -  was worth it!  So, if some of you w a similar billing issue, be advised not to give up.  Just plan to have other work to do in the meantime.  Thank you, Vandana!!!  Thank you, Adobe!!!

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    July 5, 2019

    Hey Cfavideo,

    We regret for the inconvenience caused to get your subscription canceled. On the other side, happy to hear that you have finally got it resolved.

    Because of heavy traffic, It might took longer than expected to reach out to the Support people. On forums, we can not take any cancellation and refund request, because its confidential information and its a public forums. Its purely taken care by Adobe Billing Team.

    For any further cancellation/refund request you can simply contact customer care team via phone/chat support: Adobe Help Center

    Thanks,

    Akanchha 

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