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Participant
June 22, 2023
Answered

Why change everything?

  • June 22, 2023
  • 91 replies
  • 219333 views

Why? Why do you "creators" feel a need to completely change the layout of toolbars, etc. in a program?! Do you have nothing to do so you just search out what you can do to aggravate us? Adobe Acrobat DC is now TOTALLY different in the toolbar layouts! WHY???

Correct answer Bevi Chagnon - PubCom.com
quote

Was this even tested before it was released to the public?

By @DCProud 202

 

Adobe has pre-release testers for all the Creative Suite programs and Acrobat. Occassionally I see Adobe announce for people to join the testing program.

 

Many of us community experts here in the forums are testers for Adobe, and many of us have been doing this since the 1980s and 1990s. 

 

I can't recall much positive feedback from the testers before the "modern" Acrobat was released to the public. I know my comments back to the engineers were fairly extensive. Some things were improved (darkening the icons from a light gray to a dark gray, for example). But for the most part, the comments have fallen on deaf ears.

 

Over the past 18 months, I personally have continued to use and test the newest beta releases, but I often have to abandon them and switch to another computer that runs the "classic" interface. I have only so much time to donate to Adobe to dignose problems (and provide detailed bug reports and comments to the engineers). I, like most folks here, have a job to do. Working for free for Adobe is not on my to-do list.

 

3 suggestions:

  1. Disable the new Acrobat and revert back to the "classic" interface. I believe that all of the old functionality is still active there.
  2. Join the Acrobat beta testing group. I don't know where to direct you to join, but try searching for a public page in the Acrobat section of Adobe's website.
  3. Consider another brand of PDF editing software. The PDF file format was placed into the public domain about 15 years ago and since then, other companies have developed competing programs. Wikipedia has a decent list of other brands. One of our favorites is ABBY Fine Reader/PDF.

 

But note that none of these competing programs have all the features of Acrobat, so if you're in certain industries, you're really stuck with Adobe Acrobat. These industry-specific features include:

  • Accessible PDFs and documents
  • PDF forms
  • Printing, graphic arts, and preflighting for print
  • Security
  • Digital signatures
  • Automated PDF documents (aka, stuff like bank statements created from a database a on grand scale)

 

So see if any other alternative brand gets the job done for you. Be careful of the company's country of origin: you might not be able to install software from certain countries, which is the case here in the US for government computers.  Example: FoxIt is a Chinese company and usually is not allowed on our government clients' computers.

 

As always, don't forget to voice your comments on UserVoice and click the button to VOTE. That is the only place where Adobe takes notice of customers.

 

Let Adobe know:

You can voice your opinion about the new interface at UserVoice: https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/47082691-ditch-t... 

 

Be sure to leave a comment about your experience with the new interface. They need to hear from users. And don't forget to click the VOTE button.

 

FYI, UserVoice is Adobe's official website where it reads and takes into account suggestions and complaints from users of its various products.  On the other hand, this community forum is a user-to-user help forum.

 

91 replies

Participant
September 10, 2024

I agree. Regarding the feedback below from AnandSri  Adobe Employee , Sep 07, 2023, stating that "...we hope that as you get familiar with the new interface, you can be more productive & get more out of Acrobat", does Adobe realize that new interfaces that are way-too-frequently foisted on us can cause us to be LESS productive and get LESS out of Acrobat? Frustration levels continue to increase. The phrase "getting used to" anything means nothing anymore, since there's nothing that remains around long enough to get used to.

Participant
September 10, 2024

Btw, I disabled it. And I'm thinking, is this why we pay price increases? To disable something we didn't want to begin with, yet it's costing us?

Participant
September 10, 2024

Adding my voice as I still find this difficult to use. 
Would love to hear the UX rationale for this.

Participating Frequently
August 14, 2024

Over a year later and 13 pages of replies it's nice to see the community agrees on something so passionately 😊 

 

Glad to be a part of this community. 

 

sinm62317072
Participant
August 14, 2024

I found a way to restore old version...happy days!

I spent the last 35 years learnign / navigating all software, and now almost 50, I really don't want to start again...TBH I feel like I'm starting again with some programmes, we've to work and don't have time for this. So annoying, but they don't care. 

sinm62317072
Participant
August 14, 2024

I can't really remember how I restored old version. However, I believe it was through my profile. When I did find it, it was as simple as RESTORE old layout. 

Hope this helps x

Participant
August 14, 2024

Hi All, 

Sorry, I know I'm probably repeating similar sentiment as others, 
firstly, @jane-e  thank you very much for saving us all from this 'new experience'. 
I know this 'new experience' would have been through rigourous iterations, testing etc, but if so many of us are saying how unpleasant we're finding it - was a part of your UX and user feedback missing ? 
regardless of whether the new experience, will eventually be more productive for us, it is aesthically, quite ugly UI design (certainly seems cruder than old UI), swtiching the pages to right and tools to left is pretty disorienting, and no longer using the top area for tools ribbon seems odd. Please do not remove the ability to revert 

 

Thanks

jane-e
Community Expert
Community Expert
August 14, 2024
quote

firstly, @jane-e  thank you very much for saving us all from this 'new experience'. 

By @Raj5E44

 

You're welcome Raj!

Jane

Tiger_words
Inspiring
July 30, 2024

@reginal79098089 The answer is because if programers didn't find something to do, theyt'd be unemployed.  So they must continuously "improve" things or they'll be out of work.

Participant
July 21, 2024

The new version sucks - not sure who gave them feedback.

 

kglad
Community Expert
Community Expert
July 21, 2024

@jackson38725296568v 

 

use the previous interface with the new version.

Participant
July 21, 2024

i know, is there a way to communicate that the old efficient version should be default. also adapting to simplified model just makes it a useless tool 

nancym57539227
Participant
July 17, 2024

The only part I truly hate is how pan and zoom are sometimes working and sometimes not.  I got used to space+mouse to pan and control+mouse wheel to zoom... But even this doesn't match any other approach to pan/zoom functions except in some other adobe applications.  The rest of the menu changes are meh, but the pan-zoom unpredictability is a real pain in the tuckus.  So much so, that I've started to look for third party PDF tools.

sinm62317072
Participant
July 14, 2024

I was losing the will to live, with such simple things becoming a task. Thank you x

Participant
June 25, 2024

I agree.  This is the worst upgrade ever.  Why, Why?  Looking for another markup product.  This product used to be so good (development team should be fired)!  I pay more and more and it beccomes less and less valuable.  UGH!

 

Bevi Chagnon - PubCom.com
Legend
July 15, 2024

The PDF file format became an open source format in 2008, and since then, other companies have created PDF editors and readers.

 

You might have other options to use. Just Google for PDF software.

 

However, Adobe's Acrobat programs are still the gold standard for many industries, including accessibility, prepress, professional printing and graphic arts, and legal documents.

 

|    Bevi Chagnon   |  Designer, Trainer, & Technologist for Accessible Documents ||    PubCom |    Classes & Books for Accessible InDesign, PDFs & MS Office |
Participant
April 29, 2024

On Ipad OS now, they seem to have removed the option to revert back to the classic design, why is this happening, the new design is laggy as well, when i tap on screen to remove the gui from view, the whole thing moves the page up or down, and it's slow, the classic view was snappy, is there a. way for me to go back now, or do i need to shift to another pdf reader?