Participant

Question

Why Did My Bookmarks All Disappear?

Forum|Forum|5 years ago
July 19, 2020
13 replies
15250 views

I spent bloody ages sorting my pdfs and arranging all of their contents through the bookmark feature; was pretty proud of myself and then decided to "star" my two pdf docs I spent the most time catergorising. ya know? Because they were quite precious and I wanted to seperate them from all my uncatergorised docs.

...

Does Adobe think their bloody funny or somethin'? Is my entire afternoon just a bloody joke to 'em? Cos it bloody feels like it.

Now I'm currently decending into the deepest pits of sadness as all of my hardwork seems to have been erased... as all of my bookmarks have been wiped of the face of the earth.

I'm sad now.

Edit: I tried to get over myself and remade all of my bookmarks. They stayed for a little while and I thought "Woah...is this...really gonna work out..?" No. No it wasn't. As soon as I opened a seperate PDF, the bookmarks on the former were eradicated completely. Is there some kind of save bookmarks function that I'm unaware of? Because I'm stumped and frankly, exhausted of bookmarking now. Better off just throwing everything in the Rubbish if it's going to vanish when I'm not lookin'.

How to

R

roisin_6412

Participant

This tool is useless - it does not save bookmarks and has wasted 2 days of my life and a Court filling will not b e done now because of tyhis stupid toopl not saving bloodly bookmarks it is utterlhy useless

T

T338541570m1g

Participant

It's July, 2024. I met the same problem. I added the bookmark, and when closing it, and open it again, the bookmark disappears! Ironically, the first bookmark in the list didn't disappear (In my case, "Preface" bookmark survived, but the "Chapter1", "Chapter2", ... all disappeared).

S_S

Community Manager

Hi @T338541570m1g,

Hope you are doing well. Sorry for the trouble, and the delayed response.

Would you mind trying out the latest version of the application (2024.005.30320), and letting us know if you still experience the issue.

If yes, please share a screen recording of the entire workflow for a better understanding and assistance.

Look forward to hearing from you.

-Souvik

B

Braedon C

Participant

And keep going further till July 2023 still happening. And not just an isolation instance mind you. When you pay a premium price, you expect a premium product. I won't be renewing my subscription when it falls due.

networka41714888

Participant

Might not be the same issue but I was unable to save bookmarks recently and contacted Adobe support. They were very helpful and remoted onto my laptop to show me how to "flatten" the document before adding bookmarks so that the layers reset back to zero.

- Opened up the file in Acrobat - Selected Print - Print as Microsoft PDF

And the new document was able to save my newly created bookmarks.

N

Neda28547344fdju

Participating Frequently

Well, near end of Feb. 2023, still no answer or solution!! DC (Win 10) does not show my bookmarks either. I am sure the doc. has them.

T

Test Screen Name

Legend

So, has anyone at all actually REPORTED this problem? Adobe don't read these messages.

D

Dani26732674e0m6

Participant

Had the same thing happen to me on my Android.

I have a huge PDF of guitar songs and chords that I use when I play guitar, so out of the thousands of pages I bookmark only the ones I like. I renamed the bookmarks to easily find them and all worked fine till today when all my bookmarks were suddenly gone!

Very frustrating!

J

Joe254860567bdw

Participant

No Easy fix so I did "Combine files" with a random file, deleted that page after combining. Then I added all the bookmarks again and saved it.

S

Sandy694

Known Participant

Same problem, although in my case it is also editing/deleting existing bookmarks that will cause all of them to disappear the next time the saved file is opened. This is beyond aggrivating! (Windows 10, Acrobat DC 22.001.20117, NO plugins)

T

tamaraeileengalloway

Participant

I'm having the same issue. I'm not using any plugin or any additional software. I'm paying Adobe every month for Creative Cloud and to have disappearing bookmarks is unacceptable!

Full of Eyes

Inspiring

Same thing has happened to me. It seems to be localized to a specific document. All the bookmarks I make on this document erase upon saving and re-opening. As with others on here, hours of time were lost and this is both frustrating and discouraging. If this really is a 'Pro(fessional)' application--and one that we are paying handsomly for each month--these sorts of errors cannot be allowed to persist for what has now been nearly 2 years (since initial post). This is not professional on Adobe's part, and it prevents professional work from being completed on ours. A fix, or at least some ideas as to the issue, really ought to be forthcoming.

I'm on Windows 10, using ver.2021.011.20039

Full of Eyes

Inspiring

Here is the PDF in question. Thanks for any insights you might be able to offer. Finally, I realize this is not the fault of any individual Adobe representetive who may be on this forum. My frustration is directed toward Adobe in general and what seems--from this end--to be a slow response to a reoccuring issue.

On_Pascha_Notes.pdf

Bernd Alheit

Community Expert

Create the document and add the bookmarks with Adobe Acrobat.

T

Tony233516633rck

Participant

I have the same issue, I am using a 1.6 version PDF file with Acrobat Pro DC, and everytime I save and close my file all the bookmarks disappear, and there will be one bookmark named "Bookmarks" remaining which I did not create directing to the first page...

Bernd Alheit

Community Expert

Can you share a sample PDF file?

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