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th_4209
Known Participant
July 24, 2026
Answered

Why do I no longer have the option to turn of Generative AI after the 7.23.26 update???

  • July 24, 2026
  • 3 replies
  • 66 views

Why was the option to turn off generative AI taken away with the 7.23.26 acrobat update?! I’ve been avoiding doing any updates since that usually makes the software unusable until everyone freaks out on these forums and then they reluctantly fix it without acknowledging the issue (sometimes without even pushing an update….. explain that). So my software, v. 26.001.21677, stopped working today after Adobe pushed their latest faulty update yesterday.  Crashing, accessibility tags not tagging, the usual nonsense from Adobe.  Reluctantly I uninstalled and reinstalled the software to the latest version and low and behold….no more option to turn off AI.  ADOBE EXPLAIN YOURSELVES

 

    Correct answer Dave Creamer of IDEAS

    I still have it on my end:

     

    Can you show your actual version number with a screen capture?

     

    3 replies

    th_4209
    th_4209Author
    Known Participant
    July 27, 2026

    I am also on v. 26.001.21745. 

     

    Dave Creamer of IDEAS
    Community Expert
    Community Expert
    July 28, 2026

    Can you show the same version screen I showed? It will confirm what you subscribed to.

    David Creamer: Community Expert (ACI and ACE 1995-2023)
    Dave Creamer of IDEAS
    Community Expert
    Dave Creamer of IDEASCommunity ExpertCorrect answer
    Community Expert
    July 25, 2026

    I still have it on my end:

     

    Can you show your actual version number with a screen capture?

     

    David Creamer: Community Expert (ACI and ACE 1995-2023)