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gregoryh1581881
gregoryh1581881
Participant
November 28, 2018
Question

Why do pdf forms crash while typing data in to the forms in fill and sign

  • November 28, 2018
  • 2 replies
  • 2104 views

The pdf I am filling in crashes while I am in the fill and sign mode.  This never happened prior to my subscription of Adobe Sign.

This topic has been closed for replies.

2 replies

S
Adobe Employee
sangrover
Adobe Employee
January 2, 2019

Hi gregoryh1581881,

Sorry for the issue that you are facing while using Adobe Acrobat Reader. We have made some fixes around this area. I request you to please update to the latest version 2019.010.20069 and let us know if you are still able to reproduce the crash.

If yes, I would request you to kindly share the Crash dumps when Reader Crashes for you.

Here is how you can collect the crash dump :

When Reader Crashes (If you get this error message "Adobe Reader has stopped working") , Can you please share with us the Crash Logs .

For Getting the Crash Logs:

a.      When Acrobat Reader Crashes , Open Windows Task Manager

b.      -> Got To Processes, There you can see a process "Adobe Acrobat Reader DC" / AcroRd32.exe

c.      Right Click on this process and click "Create Dump File"

d.      Dump file will be created in the Temp folder of user (as specified on the dialog you get after creating dump files).

e.      Save this DMP file on any Cloud Storage and Share the link for that with us on mail at sagrover@adobe.com

We will try to analyze your issue on priority once you share this information with us.

Regards,

Sandeep Grover

S
Adobe Employee
sangrover
Adobe Employee
December 5, 2018

Hi gregoryh1581881,

Could you please provide us the following details :

1. Version of your Acrobat/Reader.

2. Version of your OS.

3. Does the crash is observed with all PDF files or some specific PDF files. If possible please share a sample PDF file with us.

4. Please share the crash dump/report with us.

5. It will be awesome if you could share a video of the problem.

Regards,
Sandeep Grover

gregoryh1581881
gregoryh1581881Author
Participant
December 5, 2018

Could you please provide us the following details :

1. Version of your Acrobat/Reader. See below.

2. Version of your OS. Windows 10

3. Does the crash is observed with all PDF files or some specific PDF files. If possible please share a sample PDF file with us.

I tend to use the same few pdf’s over and over. I attached two that I was using when the computer crashes

4. Please share the crash dump/report with us.

Not sure how to do this. See the report below. Is this the info on the crashes?

5. It will be awesome if you could share a video of the problem.

No video. The document closes quickly and all information “fill and signed” and not yet saved is lost.

Regards,

Sandeep Grover

Total Virtual Memory: 4194176 KB

User Name: Gregh

Windows Detail:

Tablet PC: Yes

Starter Edition: No

Media Center Edition: No

Slow Machine: No

Windows Directory: C:\WINDOWS

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\Accessibility.api

Version: 19.8.20071.303822

Creation Date: 2018/09/20

Creation Time: 1:32:20 AM

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\AcroForm.api

Version: 19.8.20071.303822

Creation Date: 2018/09/20

Creation Time: 1:32:20 AM

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\Annots.api

Version: 19.8.20080.306727

Creation Date: 2018/10/19

Creation Time: 5:40:56 PM

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\DigSig.api

Version: 19.8.20071.303822

Creation Date: 2018/09/20

Creation Time: 1:32:20 AM

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\EScript.api

Version: 19.8.20071.303822

Creation Date: 2018/09/20

Creation Time: 1:32:20 AM

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\IA32.api

Version: 19.8.20071.303822

Creation Date: 2018/09/20

Creation Time: 1:32:20 AM

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\PPKLite.api

Version: 19.8.20080.306727

Creation Date: 2018/10/19

Creation Time: 5:40:56 PM

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\Updater.api

Version: 19.8.20071.303822

Creation Date: 2018/09/20

Creation Time: 1:32:20 AM

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