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Yotone
Yotone
Known Participant
March 7, 2022
Answered

why does abode acrobat keep auto installing?

  • March 7, 2022
  • 2 replies
  • 5468 views

I've disable auto-update but I notice every time Acrobat reinstalls itself, my computer practically comes to a halt.

I've looked everywhere to disable this option but can't find it. Is this some sort of spyware?

How do you fix this? 

Correct answer S_S

Adobe acrobat(paid version) and Adobe reader(free version) are two different things. I guess I have the same issue like yours.  Cant just roll back to Adobe reader(free version) to view those PDFs. This happen once you have installed creative cloud and installed the paid version even you dont plan to use paid version anymore. And here is my solution to quit this nightmare.

 

First, remove the Adobe acrobat  in Add/remove programs under control panel

Second, also remove the Adobe acrobat extension in your browser. This prevent the auto installation of acrobat once you hit any pdf link

At last, download and install Adobe reader(free version) again. You should then manage to enjoy the free version again and quit the auto installation nightmare


Hi @CHUEN5EE2,

 

Hope you are doing well.

 

Thanks for writing what worked for you. To make it short, you can run the Acrobat cleaner tool https://adobe.ly/40Zwj6y, reboot the computer once, and install the application using the direct link: https://adobe.ly/41bhnUi.

 

Hope this helps.


-Souvik

2 replies

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
March 8, 2022

Hi Yotone,

 

Thank you for reaching out.

 

Could you please confirm whether you refer to the auto-update feature or the Acrobat reinstallation? Both are different issues.

Share the Acrobat and OS versions on the machine.

Also, let us know about the troubleshooting steps you have tried.

 

Thanks,

Meenakshi

Yotone
YotoneAuthor
Known Participant
March 8, 2022

I don't know where to disable auto-update for Acrobat Reader. This is for Windows 10.

I need troubleshooting tips to disable this.

I've already disabled Create Cloud auto-update.

C
CHUEN5EE2
Participant
October 8, 2024

Adobe acrobat(paid version) and Adobe reader(free version) are two different things. I guess I have the same issue like yours.  Cant just roll back to Adobe reader(free version) to view those PDFs. This happen once you have installed creative cloud and installed the paid version even you dont plan to use paid version anymore. And here is my solution to quit this nightmare.

 

First, remove the Adobe acrobat  in Add/remove programs under control panel

Second, also remove the Adobe acrobat extension in your browser. This prevent the auto installation of acrobat once you hit any pdf link

At last, download and install Adobe reader(free version) again. You should then manage to enjoy the free version again and quit the auto installation nightmare

Chris 486
Community Expert
Chris 486Community Expert
Community Expert
March 8, 2022

Hi Yotone!

 

You could try to uninstall the program, reboot your machine and do a fresh install from you CC acount. See if a fresh new install helps.

Yotone
YotoneAuthor
Known Participant
March 8, 2022

I uninstalled Acrobat Reader. Now to install I have to buy it. I don't know why I have to pay for some I wasn't paying for already. 

Great, some sort of likely spyware with Acrobat. Now I've been given bad troublshooting tips. And top of it all I use Photoshop and Premiere which don't fall far behind the lag issue.

I think I'm going to start looking for new software platform today.

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