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aditep_0596
Participant
Nov 22, 2024 6:26 AM UTC
Question

Why does Acrobat use so much memory even when the program is not open?

 Hello, I have noticed that Acrobat is using a lot of RAM, almost 90% of available RAM, even though I have just turned on my computer and have not run the program yet. That causes my computer to sometimes freeze. How can I report this to Adobe so they know about this problem?

 

3 replies

Souvik Sadhu
Souvik Sadhu
Legend
Feb 25, 2025 12:25 AM UTC

Hi @aditep_0596,

 

Hope you are doing well. Sorry for the trouble, and the delayed response.

 

We made many stability and performance enhancements with the subsequent releases. 

Would you mind updating the app to the latest version (2024.005.20414) and let us know if the issue is fixed?

 

To do so, go to Menu-> Help-> Check for Updates.


-Souvik

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zakariah_9693
Participant
May 29, 2025 9:17 AM UTC

Still happening with me now.

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Souvik Sadhu
Souvik Sadhu
Legend
Jul 19, 2025 1:34 AM UTC

Hi @zakariah_9693,

 

Hope you are doing well. Sorry to hear about your experience.

 

We are live with a new update, which has several stability and performance enhancements.

 

Please update the app to the latest version (2025.001.20577) and let us know if the issue is fixed.

To do so, go to Menu > Help > Check for Updates.

 

Let us know how it goes.


Regards,
Souvik.

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