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carolyng95022158
carolyng95022158
Participant
September 24, 2019
Question

Why does my entire PDF disappear when I choose Save As

  • September 24, 2019
  • 1 reply
  • 546 views

This is happening with three staff. We are all using Acrobat Pro. It happens when we select Save As from Outlook. It happens when we download a document, edit it, and select Save As. The entire document just disappears.

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    1 reply

    T
    Test Screen Name
    Legend
    September 24, 2019

    Do you mean that you can see the original file on disk (checked) before clicking Save As - then Save as and that original file has gone?

    Or that in the Save As you carefully choose a folder, like Desktop, but the file is not written there?

    Or that you choose Save As, type a name, and cannot find the file (this is expected for an email attachment).

    carolyng95022158
    carolyng95022158Author
    Participant
    September 24, 2019
    I mean the first scenario you describe -- I can see the PDF, click Save As and then the file disappears. No browser menu or Save As options appear.
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