Why does my Mac Air (2015) have the Acrobat Pro DC subscription but my M1 iMac doesn't display it?

Question

Long ago I purchased Adobe Acrobat Pro, before they had the DC subscription program. It was installed on my laptop (MacAir) and my iMac desktop.

When I changed over to a yearly subscription, the MacAir displays and runs it perfectly, but neither of the two iMacs I have had display the same. In fact, in the lower righthand corner it says Updates are no longer available for the 2017 version of Adobe Acrobat Pro.

The app works okay on the iMac, I can log into my account and have Creative Cloud online, but it doesn't look or perform as the app does in my old laptop using the subscription. The devices listed in my account are the iMac and MacAir, but the date on the iMac is early 2021 and I have since purchased a new M1 iMac.

I have tried everything, deleting the app and reinstalling it, but nothing works.

Am I worried about something that is commonplace and not a problem? I'd love to know if I can get the subscription verion on my desktop since that's the computer I work on most.

kglad · Accepted Answer

i recommend going further than @PeruBob:

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

kglad · Answer

did you install the cc desktop app on your imacs?

if no, install it.

if yes, do they show you can install your subscription app(s)?

if no,start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

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