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Participating Frequently
April 6, 2015
Answered

Why does the DC installer remove Acrobat Pro XI, and all of its plugins, without warning?

  • April 6, 2015
  • 53 replies
  • 94517 views

When you run the "Update" to Acrobat DC, Acrobat XI, and any plugins you are using, disappear. There is no warning. Pro XI is just simply gone.

It is not possible to install Pro XI along side of DC. If you try, the install seems to work, but the Applications folder only contains DC.

Also: Acrobat Pro XI does not appear in the Previous Versions list in the Creative Cloud app.

The only way I have found to get Pro XI back is to uninstall DC, then go to the Pro XI Download page: https://creative.adobe.com/products/acrobat

Click Download, and the CC applet will download and re-install Acrobat Pro XI. You will then need to re-install all your plugins.

Adobe: Thank you so much for creating a massive support headache for your customers! Your ability to screw us over knows no bounds.
This topic has been closed for replies.
Correct answer lrosenth

Let me start by saying that we are sorry that you are experiencing the problem that you are.  However, you should understand why you have these pains and hopefully prevent them from happening in the future.

Adobe has NEVER supported the installation of multiple versions of Acrobat on the same machine.  Not on Windows and not on Mac.

We are aware that some of our customers choose to use this UNSUPPORTED configuration AGAINST OUR RECOMMENDATIONS, however, it is NOT supported.  As such, the act of upgrading from Acrobat XI to Acrobat DC is just that - an UPGRADE.  It's not a "install a new piece of software next to my old one".  Just as when you update/upgrade apps from the Mac App Store or with the Chrome browser - you don't get to keep old software, you simply get the shiny new thing.

Concerning plugins - it appears that some of you have been installing your plugins inside of the application package on the Mac.  This is also an NOT RECOMMENDED configuration since Acrobat X, when we enabled support for an external plugin folder - for exactly this reason - that when we uninstall an application it also uninstalls the included plugins.  Had they been in the proper external folder, they would have been left alone.   Though, as Andrew said, none of the plugins would still work on the Mac.

53 replies

Participant
March 23, 2016

effing Adobe!!

They have created a massive headache for me to since this live DC bs!  I have Acrobat Pro, and it no longer works!

March 19, 2016

I am so upset with Adobe Acrobat DC, it is ruining my business.    I am a Mobile Notary Loan Signing Specialist.  I work with Title companies all over the U.S.  I get docs for loans from a secure website, print two sets and take to borrowers/sellers to get signed and notarized.  Since I upgraded to

the DC, (my mistake), I can't get XI back.  Now it takes me 2 hours to print 92 pages twice, where it use to take 20 minutes for both.  Please give me back Adobe Reader XI.  

Participant
March 10, 2016

We were issued Acrobat Pro (and the entire adobe suite) through a subsidised government corporate licensing for NSW DET Teachers. The DC upgrade requires payment from a personal CC. How do I apply the government corporate licensing to the upgrade??

Participant
March 10, 2016

DC keeps crashing - I dont have the time to waste restarting acrobat to complete a simple task. I'm reinstalling pro and won't consider DC again this year. $15 a month is far too much to pay for Acrobat (completing forms, OCR and text edits). Ill take a look what microsoft have got to offer.

Participant
November 16, 2015

I agree that it was a poor business to uninstall Adobe Acrobat Pro XI without warning.  I used to respect Adobe.  I am using Microsoft software routinely in protest. In my opinion, $10 per month is too much to pay for Adobe Acrobat DC. 

Participant
November 16, 2015

Getting updates to this thread, I can't believe Adobe hasn't made some big moves to fix it. Hard to believe it goes on and on and that they continue to defend it. My approach to this right now:

1) I run DC on a secondary laptop machine, so I will see when/if Adobe gets this sorted out. I figure I must be seeing it wrong, that I don't get the changes, maybe the new kindergarten UI we'll grow on me if I open it now and then and try to run it. I keep thinking that someone somewhere must run DC and like it. I think, I don't use the "cloud" side of it and open PDFs and try to edit them on my iPad or phone, so maybe I'm the outlier.


2) However . . . I run the older version on my main design workstation, because if you're making your living with the tools, you don't have time to screw with mistakes developers make in new versions. I treat DC like it's a whacked-out-Beta-version that I don't want on my main design workstation.

3) I stay enthused about pretty much all other Adobe products, despite the fact that I think they've screwed up Acrobat.


Read the magazine style reviews of Acrobat DC and you'll find these moronic authors raving about how wonderful it is, but then scroll down to the user comments and the feedback from real people that have to use it (not just get paid to write a glowing review about it) and they pretty much all hate it and are surprisingly vocal about hating it despite the glowing review they just read. The most amazing thing to me is, Adobe could've done nothing, since XI, and life would have been better for many Acrobat users -- everyone that I am in contact with. Imagine all the people working on DC and all the hours invested, and to say, "Let's back up, dump DC, and try to undo this fiasco" -- that would undoubtedly be a tough call to make. Impossible. Not going to happen. What do you say, "Excuse me, boss, it appears my team has totally wasted the past couple of years."

Participant
November 16, 2015

Very late to the party, too. But, wow! Didn't expect this! I just tried the Acrobat Pro DC version before considering updating our other computers, and it was literally unusable on my own Mac! Even collating files stopped in the middle of the process, with no reason. Opening documents was a real pain in the ass, too, even for documents < 5 Mo. Accessing tools was not easier either, it crashed like 20-30 times in less than 30 minutes and in the end, I just tried to uninstall this crap... but failed. Eventually we will keep using Acrobat XI and wasted our time with DC. We'll maybe end looking for alternatives and can't understand why Adobe is unable to provide any efficient update.

Gary__F
Inspiring
November 16, 2015

Thanks labcdaire for confirming the latest release is still shockingly bad. It will save lots of people from having to try it out again. It's been 7 months since DC was released and despite all the negative feedback Adobe still haven't buried DC and gone back to the much liked and stable XI release code base.

The DC user interface does not work well for a desktop application. It's okay for a phone or tablet app, but not for a professional desktop user. Of course the instability is the killer. Long live Acrobat XI.

Participant
October 12, 2015

Looks like I'm late to the party 101215, but glad I came.

Was going to "upgrade" to DC to day and got half way through when I read that previous versions, files, etc. were all going to be destroyed. Stopped the install.

Reading through these emails has pursuaded me from using DC til things clear up or at all.

I had to fill in a W-2 form today and was directed to a site that wanted me to pay to sign it the freakin' thing. Scroooom.

So let me join the pejoratives directed at Adobe. I agree with every single one of them. If I had alternative software to use I would. Bunch a freakin' coders with too much time on their hands, and most probably marketing suits over-thinking everything.

Fie on you Adobe.

Participant
August 11, 2015

While we wait for adjustments in personnel and someone capable to untangle the Acrobat DC f--k up, the best advice is: Do not update to Acrobat DC.

Adobe is not running every application they make like this. I think this Acrobat DC f--k up is different than anything else I've seen from Adobe. I don't want to imagine the way customers are being communicated with in this thread, is indicative of a turn, of how it may go in the future with other Adobe apps that we depend on. I really think it is someone on the Acrobat team setting a tone that other departments and other people at Adobe would be ashamed of -- I hope.

Someone at Adobe, a little higher up the ladder, needs to be made aware of this thread. CEO and a few of the VPs need to read it. Or maybe stockholders; maybe this thread could be part of the press that gets spewed in the annual report. Headline: New policy, Adobe releases kindergarten version of Acrobat, when customers articulate problems with update, Adobe treats them like idiots.

glaustin
Inspiring
August 11, 2015

Sadly DC is not alone. Just looking at the Premiere Pro forum (where a film producer with unreliable editing software is the recipe for bankruptcy) suggests the pain is more than shared across the board of Adobe's "2015" products. It's a shame Adobe can appear so amateurish and arrogant because if they provided a sympathetic pro service to their self-employed/ SME customer base, they would be unbeatable...

Known Participant
August 11, 2015

"Let me start by saying that we are sorry that you are experiencing the problem that you are.  However, you should understand why you have these pains and hopefully prevent them from happening in the future. Adobe has NEVER supported the installation of multiple versions of Acrobat on the same machine.  Not on Windows and not on Mac."

WRONG, WRONG ,WRONG, WRONG!!

I had CS4, CS5, CS5.5, CS6, CC, CC2014 all installed side by side on both Mac and PC. Sometimes I wanted to use InDesign CC to work with a particular plug-in hthat wouldn't run with anything higher, sometimes I wanted to open an .indd file in CS4 because that's what it was last saved in. So to say you can't run them side by side is utter garbage.

The issue is AcrobatDC. It's crap. It won't run my plug-ins. And unless Adobe want to pay for the cost of buying the latest version of the plug-ins I use, they shouldn't  be effing software Nazis and force me to use the latest version. Simple as that.

Participant
August 6, 2015

I am on a PC running Windows 7, and I have NO acrobat plugins. However Acrobat Pro DC continues to crash. I repaired it, using the uninstall/repair option, and it's still broken. Now what can I do?

Thank you,

Peggy