Why does this keep happening when I save an email as a PDF?

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Everytime I save an email to PDF it saves like the attatched screenshot and i don't know how to fix it.

Please advise,

Thank you!

PDF

Amal.

Legend

Hi there

Hope you are doing well and thanks for reaching out.

What workflow/steps are you following to create the PDF? It would be very helpful if you could record a short video of the steps and the issue occurring.

I have tried reproducing the issue at my end, and it's working as expected. Please try opening the email (double-click), going to the Acrobat Tab in the toolbar at the top, clicking on 'Convert to Adobe PDF,' and seeing if that works.

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R

Rachael35161881666mAuthor

Participant

Due to the nature of our organization, I can't record my steps, but I can say that I hit file, save as Adobe PDF everytime and this is the result. My collegue does the same thing but it saves correctly.

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Amal.

Legend

Hi there,

When you convert an Email to a PDF using Acrobat PDFMaker by either navigating to Adobe PDF> Selected Messages or Right-click any email and select Convert to Adobe PDF, the default output generated is PDF Portfolio.

For more information please check the steps shared in the help page https://adobe.ly/3DUyxwM and see if that works.

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