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R
Rachael35161881666m
Participant
March 28, 2025
Question

Why does this keep happening when I save an email as a PDF?

  • March 28, 2025
  • 1 reply
  • 538 views

Everytime I save an email to PDF it saves like the attatched screenshot and i don't know how to fix it.

 

Please advise,

 

Thank you!

1 reply

Amal.
Amal.
Legend
March 28, 2025

Hi there

 

Hope you are doing well and thanks for reaching out.

 

What workflow/steps are you following to create the PDF? It would be very helpful if you could record a short video of the steps and the issue occurring.

 

I have tried reproducing the issue at my end, and it's working as expected. Please try opening the email (double-click), going to the Acrobat Tab in the toolbar at the top, clicking on 'Convert to Adobe PDF,' and seeing if that works.

 

 

 

 

 

 

 

 

R
Rachael35161881666mAuthor
Participant
March 28, 2025

Due to the nature of our organization, I can't record my steps, but I can say that I hit file, save as Adobe PDF everytime and this is the result.  My collegue does the same thing but it saves correctly. 

Amal.
Amal.
Legend
March 28, 2025

Hi there,

 

When you convert an Email to a PDF using Acrobat PDFMaker by either navigating to Adobe PDF> Selected Messages or Right-click any email and select Convert to Adobe PDF, the default output generated is PDF Portfolio.

 

For more information please check the steps shared in the help page https://adobe.ly/3DUyxwM and see if that works.

 

 

 

 

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