Why don't I see the option to convert to a PDF?!!!

Forum|Forum|7 years ago
July 23, 2018
4 replies
2250 views

I have been using acrobat to convert PDFs for a while. Today, the program looks different and there is no option to convert. What did you do and why do I have to search the far corners of the internet to figure out how to use a product that I have been paying for? This is affecting my business and trying to contact you people has been a giant waste of time. I am on hold about to cancel my account.

Correct answer brentond72653958

Thanks for the reply. I actually just restarted my computer and it seemed to fix it. Sorry for the false alarm

R

robin_kyle1009

Participant

Hi

Thanks for the reply
Here is the info you asked for

OS Windows 11
Acrobat version Acrobat Pro DC 2024.003 xxx

Yes I recently ran some system updates and the issue started happening around the same time so it might be related

I have not made any other major system changes or installed new applications Acrobat now either freezes or crashes when opening certain PDF files

Please let me know if there is anything specific I should check or try I really appreciate your help

Dave Creamer of IDEAS

Community Expert

@robin_kyle1009 I'm sorry--who are you? It appears that this is your first post to this thread. I was responding to @gwendolynf81215961

David Creamer: Community Expert (ACI and ACE 1995-2023)

G

gwendolynf81215961

Participant

I am haing the same problem. I don't see the CONVERT button to convert a PDF to images. What's going on? My payments are current. I can not do my job.