Answered
why dont i see the rich media option
Why wouldn't I see the Rich Media option under Tools when I go to make a 3D pdf? I am using ver 9 extended. Thank you.
John E. Bible
This topic has been closed for replies.
Hi Johnb,
Sorry for the delay in response to your query.
The Rich Media feature would only be available if you have the supporting graphic card installed. As Acrobat 9 Extended is a very old version of Acrobat series. So there could be a possibility that the troubleshooting step may or may not work.
You may first check the following list to see whether you have the required graphic card installed or not-
2D Graphics Acceleration (GPU) support in Acrobat and Reader 9.0 on Windows
Then you may try repairing the installation. Open Acrobat>Help>Repair Installation
Check this and let us know if this doesn't help.
Regards,
Akanchha
Sign up
Already have an account? Login
To post, reply, or follow discussions, please sign in with your Adobe ID.
Sign inSign in to Adobe Community
To post, reply, or follow discussions, please sign in with your Adobe ID.
Sign inEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.
AdChoices