Why is adobe acrobat pro excruciatingly slow and crashing??!!??

Forum|Forum|1 year ago
May 24, 2024
2 replies
2734 views

I have 32 GB of ram, yet I can't even scroll through 2 page documents without Adobe Acrobat Pro lagging and crashing... WTF!

I've spent countless hours researching and troubleshooting. Nothing works. It's infuriating. Please help.

This topic has been closed for replies.

J

Julie34103759078a

Participant

My workaround for this issue is to open PDF's now in Google Chrome. All the tools are available. PDF's now open at high speeds and I can read and highlight with no problems. I rarely use the desktop app now. You may need to download the Adobe extension for it to work in your internet browsing window.

R

RYAN512

Participant

Unfortunately, I have nothing helpful to add, but I do have the identical issue far too often. The amount of time I've wasted troubleshooting this issue is ridiculous. It happens intermittently on all three of the workstations I use, including one with 64 GB of DDR5 RAM. One of the workstations uses a completely different Adobe license and a separate network. This IS an Adobe issue. I love many of the features of Adobe Pro. Still, these issues are intolerable and have finally caused me to consider not renewing our 11 expensive licenses and going with another option.

Amal.

Community Manager

Hi there,

Hope you are doing well.

If you are using a work computer that is managed by your organization's IT department, please reach out to your IT administrator. They will be able to submit a support ticket through the Admin console on your behalf, ensuring that the dedicated support team can promptly address your issue. This process helps streamline support requests and ensures that your concern is handled efficiently and effectively.

~Amal

M

Marina38542903upr3

Participant

This does not involve a work computer.

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