Why is Flash not working when I try to embed rich media in my PDF?

Question

I am trying to add an audio file to a PDF in Acrobat Pro Dc and I'm constantly told that I have to install to required version of Flash. I don't really understand this as all the software I'm using (including Flash) was downloaded in the past few days to run on a Macbook Pro purchased last week.

Additionally, Media Encoder doesn't appear to have an export option for SWF.

I'm struggling here, any ideas?

Thanks.

Joel Geraci · Answer

Stop. Back away slowly. Don't make any sudden movements.

Don't embed the audio as a Rich Media Annotation. Recipients of your file will have the same problems as you are, if they're on Windows, it's even worse than what you're experiencing on your Mac. The audio won't work at all on most of the mobile viewers as an RMA either.

Instead, add the audio as an attachment and then create a link that will open the attachment which will allow the native OS level player play the audio. It's not as "pretty" but it will work consistently.

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