Why is my Acrobat so slow on my MacBook Pro

Forum|Forum|4 years ago
November 15, 2021
3 replies
28681 views

I have tried to uninstall it many times and then it is a little better, but then it goes back to being slow when scrolling.

I appreciate any help

Crash or freeze

Correct answer George36237960o2p9

Thanks for the tip, Amal! Acrobat was more like Arthritic on my iMac, but deleting its preferences and reopening Acrobat got it up and running like it used to run. Thanks again!

Mrrobc

Participant

For Mac users, try these settings marked by the red boxes

N

Nader Rafati

Participant

Edit --> Preferences ---> Commenting---> uncheck "show comments pane when a pdf with comments is opened".
This should solve the problem. 😉

S

Sacha237425128mu0

Participant

Works!!!

Amal.

Community Manager

Hi there

Hope you are doing well and sorry for the trouble. As described the application is slow on scrolling.

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer first and then try again.

What is the build/version number of the Adobe Acrobat Dc you are using? To check the build/version go to Help > About Acrobat and check the version number and the build 64bit/32 bit and make sure you have the recent version 21.07.20099 installed. Go to Help > Check for Updates and reboot the computer once.

Also go to Adobe Acrobat > Preferences > Page Display > Rendering > Uncheck 'Use page cache' > Click OK and reboot the computer once.

Try to reset the Acrobat preferences as described here: https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/m-p/4792082 and see if that helps

You may also try to create a new test user profile with full admin rights or enable the root account in Mac and try using the application there.

Regards

Amal

J

juriux

Participant

It is quite terrible. Cannot believe it's 2022 and the issue still persists.

I have disabled "Use page cache" and also, under Reading, I have chosen to render only the currently visible pages.

Still, on my brand new MacBook Pro, this is the *only* app that is slow as a slug. I absolutely cannot stand it any more. Even though it offers more options than Preview, I am switching back to Preview as my default PDF viewer...